Kierah Wall
Wichita,KS
Summary
Experienced Bay Host with background in providing top-notch customer service in busy environments. Strengths include effective communication, problem-solving skills, and ability to manage time efficiently. Demonstrated impact in previous roles by enhancing guest satisfaction through proactive service delivery and quick response to inquiries or issues. Possess strong knowledge of safety procedures, cleanliness standards and operational policies related to hospitality industry. Hardworking attendant proficient and offering several years' experience in industry. Efficient and accurate team player with a dedicated approach to customer service.
Experienced with managing office operations, scheduling, and administrative support. Utilizes efficient organizational skills and effective communication to ensure smooth office workflow. Track record of fostering collaborative environment and addressing challenges proactively.
Overview
8
8
years of professional experience
Work History
Personal Lines Insurance Broker
Aegis Group LLC
Wichita, KS
05.2025 - Current
- Conducted comprehensive policy reviews to ensure adequate coverage and compliance with regulations.
- Managed client relationships by providing ongoing support and addressing inquiries promptly.
- Reduced processing errors by implementing strict quality control measures while handling sensitive client information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
- Cross-trained and provided backup support for organizational leadership.
Office Coordinator
Aegis Group LLC
Wichita, KS
05.2025 - Current
- Coordinated office operations to enhance workflow efficiency and communication among teams.
- Managed scheduling and logistics for meetings, ensuring timely preparation of necessary materials.
- Developed and maintained filing systems, improving document retrieval processes across departments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Coordinated company events, fostering team building and boosting overall morale.
- Ensured timely completion of projects by monitoring progress and facilitating collaboration among team members.
- Supported executive staff members with calendar management, travel arrangements, and meeting coordination.
- Facilitated a positive work environment by addressing employee concerns and providing support when needed.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Bayhost
TopGolf
Wichita, Kansas
05.2023 - 04.2026
- Implemented customer feedback to enhance service quality and optimize menu offerings.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Took orders from customers accurately and in a timely manner.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Implemented feedback from customers to improve service quality and menu offerings.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Checked customer satisfaction with meals and promptly resolved any issues to ensure a positive dining experience.
- Maintained records of transactions made during shift according to law and company policy.
- Maintained records of transactions made during shift as required by law or company policy.
- Recorded customer orders accurately and promptly at the counter. from customers accurately and in a timely manner.
Business Administrator
Wall Properties
Sedgwick, KS
02.2019 - 03.2023
- Streamlined office processes and procedures to boost profits and productivity and facilitate continuous improvements.
- Organized and maintained documents, files and records.
- Drafted management reports, budgets and year-end shareholder report.
- Analyzed data from various sources to identify trends or patterns that could be used to improve operational efficiency.
- Created and revised systems and procedures by analyzing operating practices, recordkeeping systems and forms control.
- Organized and maintained filing systems for confidential documents.
- Performed administrative tasks such as filing documents, updating databases, preparing reports and responding to inquiries.
- Managed the daily operations of the business office including accounts payable and receivable, payroll, budgeting, purchasing and inventory control.
Business Administrator
Aflac
Wichita, KS
04.2022 - 10.2025
- Managed busy calendar for executive team, planning and preparing meetings and communications.
- Assessed need for new or enhanced systems and applications to accomplish business objectives.
- Provided technical assistance with software programs related to accounting functions.
- Streamlined office processes and procedures to boost profits and productivity and facilitate continuous improvements.
- Coordinated with external vendors to ensure timely delivery of services or products.
- Determined staffing requirements, interviewing, hiring and training new employees.
- Organized and maintained documents, files and records.
- Drafted management reports, budgets and year-end shareholder report.
- Analyzed data from various sources to identify trends or patterns that could be used to improve operational efficiency.
Cashier
Dicks Sporting Goods
Wichita, KS
12.2022 - 10.2023
- Processed returned merchandise by strictly following store return and exchange procedures.
- Answered customer inquiries regarding store policies and procedures.
- Collected payments and provided accurate change.
- Stocked shelves with merchandise when needed.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Followed company security procedures for handling large sums of money.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Worked closely with front-end staff to assist customers.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Used suggestive selling techniques to promote add-on sales.
- Resolved customer complaints professionally in accordance with company policy.
Distributor
Herbalife
Wichita, KS
06.2021 - 08.2023
- Participated in regular meetings and conference calls with professionals to discuss performance and budget.
- Managed inventory levels to ensure timely distribution of products.
- Created and implemented strategies for increasing sales of products in the assigned region.
- Provided technical support to customers regarding installation and use of company's products and services .
- Collaborated with other departments such as finance and purchasing to ensure smooth functioning of operations.
- Issued sales promotion materials to customers to boost sales.
- Utilized software tools to plan and execute distribution routes.
- Forged and cultivated strong relationships with customers within fast-paced and constantly moving environment.
- Organized merchandise and sales promotion displays to attract customers.
- Identified prospective customers by using business directories and following leads from existing clients.
- Reviewed current and future market trends to increase sales.
- Informed regular customers of new products or services and price changes.
- Established and maintained relationships with key customers.
- Processed orders accurately while adhering to company policies and procedures.
Server
Walk-Ons
Wichita, KS
08.2022 - 05.2023
- Implemented feedback from customers to improve service quality and menu offerings.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Filled condiments and napkin containers during slack periods.
- Garnished dishes and beverages to serve visually appealing menu items.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Prepared checks, itemizing total meal costs and taxes.
- Cleaned tables and chairs to prepare dining area for next customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Checked food before serving it to customers.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Education
Bachelors of Business Management - Business Administration And Management
Newman University
Wichita, KS05-2025
Associates of Business Management - Business Administration And Management
Newman University
Wichita, KS05-2025
Skills
- Office management
- Customer service
- Mail handling
- Bookkeeping
- Supply replenishment
- Project coordination
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Personal Lines Insurance Broker
Aegis Group LLC
05.2025 - Current
Office Coordinator
Aegis Group LLC
05.2025 - Current
Bayhost
TopGolf
05.2023 - 04.2026
Cashier
Dicks Sporting Goods
12.2022 - 10.2023
Server
Walk-Ons
08.2022 - 05.2023
Business Administrator
Aflac
04.2022 - 10.2025
Distributor
Herbalife
06.2021 - 08.2023
Business Administrator
Wall Properties
02.2019 - 03.2023
Associates of Business Management - Business Administration And Management
Newman University
Bachelors of Business Management - Business Administration And Management
Newman University