Kieran Malone
Rochester Hills,MI
Summary
Dynamic customer service professional with experience at , recognized for enhancing customer satisfaction through efficient vehicle management and exceptional communication. Proven ability to maintain composure in high-stress situations while delivering professional service. Skilled in cash handling and building rapport, contributing to a welcoming environment and repeat business.
Professional with strong background in food service, specializing in efficient order management and exceptional customer service. Consistently ensures smooth operations and timely delivery in fast-paced environment. Highly adaptable team player focused on achieving results and meeting customer expectations. Skilled in multitasking, communication, and problem-solving.
Knowledgeable Desired Position with solid background in managing to-go orders, ensuring accuracy and efficiency for customer satisfaction. Successfully coordinated large volumes of takeout requests, demonstrating knack for swift problem-solving and effective communication. Proven ability in team collaboration and maintaining high standards under pressure.
Overview
6
6
years of professional experience
Work History
Valet
Four Star Valet
05.2024 - Current
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
- Maneuvered vehicles into designated areas to maximize parking capacity.
- Provided punctual, polite valet services to uphold professional standards.
Sales Associate
Tilly's Clothing Store
07.2019 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Orthodontic Assistant
Bow Tie Orthodontics
08.2023 - Current
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
- Demonstrated strong communication skills while educating patients on oral hygiene practices specific to their orthodontic treatments.
- Took x-rays, photographs, and impressions of patients' teeth and mouth.
- Provided exceptional chairside assistance to orthodontist during complex procedures such as bracket placement and adjustments, aligner fittings, and appliance installations.
- Increased overall patient satisfaction by promptly addressing any discomfort or concerns related to their treatments.
- Improved patient comfort by efficiently assisting with orthodontic procedures and providing clear explanations of treatment plans.
- Contributed to successful treatment outcomes by accurately taking dental impressions, X-rays, and intraoral scans.
- Promoted positive patient experiences by building rapport and addressing concerns during appointments.
To Go Specialist
Texas Roadhouse
12.2023 - 03.2024
- Developed method for handling peak hours more effectively, ensuring smoother workflow and happier customers.
- Resolved challenging customer service situations with diplomacy, retaining customer loyalty in difficult circumstances.
To-Go Specialist
Olive Garden
09.2021 - 02.2023
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Handled cash transactions accurately, maintaining accountability for daily sales receipts.
- Adapted quickly to new technology platforms for online ordering and delivery services integration.
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
- Enhanced customer satisfaction by providing efficient and accurate order processing.
- Boosted repeat customer rates by providing consistently excellent service and engaging positively with patrons.
- Enhanced customer experience by accurately taking and processing orders in fast-paced environment.
Education
Waterford Mott High School
Waterford, MI05.2021
Skills
- Customer service and support
- Customer communication
- Efficient work ethic
- Patience and composure
Timeline
Valet
Four Star Valet
05.2024 - Current
To Go Specialist
Texas Roadhouse
12.2023 - 03.2024
Orthodontic Assistant
Bow Tie Orthodontics
08.2023 - Current
To-Go Specialist
Olive Garden
09.2021 - 02.2023
Sales Associate
Tilly's Clothing Store
07.2019 - 03.2020
Waterford Mott High School
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