Kieran McNamara
Brooklyn
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
19
19
years of professional experience
Work History
Poll Worker
NYC Board of Elections
11.2024 - Current
- Set up, monitored and maintained polling equipment.
- Issued ballots and provided instruction on how to correctly mark choices.
- Maintained ballot secrecy and confidentiality.
- Attended appropriate training sessions and information briefings.
- Addressed voter questions and concerns.
Service Manager
Handyman Connection of Staten Island
11.2024 - 04.2025
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Resolved customer complaints in professional and timely manner.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Teacher
Peninsula Preparatory Academy
08.2016 - 06.2024
- Maintained awareness of relevant current events and quickly incorporated study into curriculum.
- Discussed important historical figures, dates and events which helped shape modern world.
- Established and supported positive educational environment for student learning.
- Used computers, audio-visual aids and other equipment to supplement presentations.
- Gave assignments, graded work and regularly discussed performance with students.
- Conducted regular parent-teacher conferences to keep parents informed of student progress.
Teacher
Saint Agatha School
09.2012 - 06.2016
- Boosted cultural awareness by incorporating children's literature from world cultures.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
- Adapted teaching methods and materials to meet students' varying needs.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
Customer Service Representative
Toys"R"Us
11.2011 - 02.2013
- Responded to customer requests for products, services, and company information.
- Responded proactively and positively to rapid change.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Trained staff on operating procedures and company services.
Shift Manager
Blockbuster Video
06.2006 - 03.2010
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Tracked receipts, employee hours, and inventory movements.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Exercised composure under pressure and in escalated customer service scenarios.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Monitored daily and weekly key performance indicators to maintain on-track status.
Education
Master of Arts - Education Administration
Fordham University
Bronx, NY05-2015
Bachelor of Arts - History
Brooklyn College
Brooklyn, NY06-2011
Associate of Arts - Education
Kingsborough Community College
Brooklyn, NY06-2009
Skills
- Productivity monitoring
- Verbal and written communication
- Goal oriented
- Team scheduling
- Work Planning and Prioritization
- Analytical thinking
- Team leadership
- Trustworthy and honest
- Problem-solving
- Shift scheduling
- MS office
Timeline
Poll Worker
NYC Board of Elections
11.2024 - Current
Service Manager
Handyman Connection of Staten Island
11.2024 - 04.2025
Teacher
Peninsula Preparatory Academy
08.2016 - 06.2024
Teacher
Saint Agatha School
09.2012 - 06.2016
Customer Service Representative
Toys"R"Us
11.2011 - 02.2013
Shift Manager
Blockbuster Video
06.2006 - 03.2010
Master of Arts - Education Administration
Fordham University
Bachelor of Arts - History
Brooklyn College
Associate of Arts - Education
Kingsborough Community College
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