Kieran Ocker
Spring
Summary
High energy employee to keep employee retention. Emphasize safety and overall daily operation of facility. Hardworking, Loyal, Strong work ethic.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Six Flags Hurricane Harbor Splashtown
04.2024 - Current
- Oversees, coordinates, supervises, trains, and monitors the daily operation of the Aquatics, Park Services, Landscaping, Front Gate, Guest Relations departments.
- During Duty Manager shifts has responsibility to oversee, coordinate, manage, and monitor the daily operation of the entire park.
- Helps to resolve any guest conflicts during the operating day
- Helps identify potential problems and works to find solutions
- Responds to and coordinates emergency action plan during any emergency in the park
- Ensures proper staffing levels are met, ensures opening and closing procedures are being followed, and provides overall supervision for the Operations Departments.
- Responsible to ensure all seasonal associates have completed all required training for both new hires and ongoing throughout the season.
- Maintains landscaping throughout property
- Audit all department inspections, trainings, and daily paperwork to ensure a safe operation.
- Meet with all Department Managerials and ensure a safe and smooth operation, lead, motivate and support in the Most Effective Role.
- Evaluate labor and adjusting workforce levels to meet the business demands.
- Monitor inventory levels of equipment and supplies and submitting order requests.
- Adhere to all department and company safety policies.
Park Operation Managerial
Six Flags Hurricane Harbor Splashtown
02.2023 - 04.2024
- Ensured completion of daily tasks by assigning duties, monitoring progress and providing guidance as needed.
- Developed training materials for new employees and conducted onboarding sessions for new hires.
- Supervised the maintenance of grounds, facilities, and equipment.
- Organized special events for lifeguard staff.
- Trained new employees on operational procedures and policies.
- Conducted regular inspections of the parks to ensure compliance with local regulations.
- Helped recruit, hire and train department employees.
- Inspected first aid equipment.
- Talked to management about department daily operation.
- Ensured Leadership team was conducting team audits, completing lifeguard breaks, and overall maintaining upkeep.
Section Supervisor
Six Flags Hurricane Harbor Splashtown
07.2021 - 09.2022
- Conducted regular meetings with team members to review goals and objectives, discuss challenges and provide feedback on individual performance.
- Maintained Lifeguards in section to make sure protection standard is kept.
- First on scene with park emergencies, use park radio system to identify proper way to handle.
- Make sure all Lifeguards get their break.
- Conferred with management and subordinates to resolve problems or complaints.
- Identified needs of customers promptly and efficiently.
Lead Lifeguard
Six Flags Hurricane Harbor Splashtown
03.2021 - 07.2021
- Ensured safety of patrons by monitoring activities in pool area and enforcing rules; assisted in emergency situations.
- Maintained accurate records of accidents or incidents occurring at the pool.
- Performed regular water testing to monitor chemical levels throughout the day according to health code standards.
- Participated in team meetings and provided feedback on improvements needed for operations.
- Maintained strong proficiency in CPR, First Aid and rescue techniques to provide optimal support to individuals in distress.
Lifeguard
Six Flags Hurricane Harbor Splashtown
04.2019 - 03.2020
- Monitored swimmers to ensure safety in the pool area.
- Performed emergency rescues when necessary.
- Enforced all safety regulations and posted rules for patrons.
Education
High School Diploma -
Klein High School
Klein, TX06.2021
Skills
- Emergency Response
- Incident Reporting
- Staff Training
- Safety Management
- Pool Maintenance
- Emergency Management
- Equipment Inspection
- Rules Enforcement
- Decision-Making
- Water Rescue Procedures
- Relationship Building
- Trained in CPR
- Teamwork and Collaboration
- Facility Inspection
- Coaching and Mentoring
- Critical Thinking
Certification
- Ellis and Associates Lifeguard Instructor
- Certified Pool Operator
Timeline
Operations Supervisor
Six Flags Hurricane Harbor Splashtown
04.2024 - Current
Park Operation Managerial
Six Flags Hurricane Harbor Splashtown
02.2023 - 04.2024
Section Supervisor
Six Flags Hurricane Harbor Splashtown
07.2021 - 09.2022
Lead Lifeguard
Six Flags Hurricane Harbor Splashtown
03.2021 - 07.2021
Lifeguard
Six Flags Hurricane Harbor Splashtown
04.2019 - 03.2020
High School Diploma -
Klein High School
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