Kieran Winters
Noblesville,IN
Summary
Skilled in applying electronics and electrical circuitry knowledge to solve practical problems. Proficient in conducting thorough investigations and diagnosing issues using root cause analysis techniques. Collaborates effectively with teams and adapts to different situations to achieve desired outcomes.
Overview
3
3
years of professional experience
Work History
Sales Lead
Prime Car Wash
11.2022 - Current
- Increased Membership Conversion Rate
- 6% and Detail sales 32% over the first 6 months
- Supervised Salespeople by analyzing individual weekly membership and detail numbers, completing interactive roleplaying, and creating a good rapport
- Applied systematic troubleshooting methodologies to resolve technical issues with the Tunnel and Point of Sales systems
- Collaborated with the Corporate Sales Trainer and the rest of the sales to obtain new and efficient ways of pitching
- With knowledge of Sales, came to better understand how can increase the Membership Conversion Rate
- And detail sales, and form stronger bonds with the sales team
Assistant Store Leader
GameStop
02.2022 - 11.2022
- Managed sales for a medium-to-high-traffic location, via GameStop goal projection software, resulting in a 10% increase in memberships and a 6% increase in product replacement plans
- Maintained store appearance bi-weekly via marketing plans and District Manager feedback
- On top of that, there were weekly counts, as well as, yearly audits to confirm inventory
- There was only a 3% margin error for the yearly count and the store’s inventory was 0.8% off
- Conversed with customers to exchange knowledge on upcoming titles and products, furthering relationships and business
- When I was more personable with a customer, they were over 30% more likely to get what they wanted and these interactions helped boost numbers
Senior Guest Advisor
GameStop
08.2021 - 02.2022
- Alongside the Store Manager, became accustomed with pitching PowerUp Membership/Rewards programs, Product Replacement Plans, and/or Special Deals to each and every customer
- On average, the store saw 200 customers a day, most of which looking for specific titles or merchandise
- Understood and maintained the organization of the games and products to reduce inventory discrepancies by 1.2%
- Organization and cleanliness of the store was also completed whenever rushes of customers stopped
Education
Assoc. - Electrical Engineering Tech.
Ivy Tech Comm. College
50 W Fall Creek Pkwy N Dr05.2023
Skills
- Coachable
- Adaptive
- Strong communication
- Microsoft Office
- Soldering
- Instrumentation
- Circuit Analysis
- C
- Intel Quartus
- NI Software
- Fritzing
- Arduino IDE
- Upselling strategies
- Sales supervision
- Associate Coaching
Timeline
Sales Lead
Prime Car Wash
11.2022 - Current
Assistant Store Leader
GameStop
02.2022 - 11.2022
Senior Guest Advisor
GameStop
08.2021 - 02.2022
Assoc. - Electrical Engineering Tech.
Ivy Tech Comm. College
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