Kiera Reynolds
San Antonio,TX
Summary
Adept at data management and fostering team collaboration, I significantly enhanced operational efficiency at Parkhurst Nuvision. My customer-centric approach and analytical problem-solving skills led to streamlined processes and improved patient care. Leveraging detail-oriented strategies, I trained technicians and managed critical tasks, demonstrating a proven track record of achievements and adaptability.
Overview
10
10
years of professional experience
Work History
Surgery Planner
Parkhurst Nuvision
09.2022 - Current
- Worked collaboratively with a team of doctors and surgeons to meticulously review and ensure the completeness and accuracy of cataract patient charts.
- Initiated contact with optometry offices and patients to schedule essential post-operative care appointments.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Effectively managed multiple priority tasks by organizing my time efficiently.
- Collaborated with management to streamline processes by implementing efficient workflows.
- Assisted in developing strategic plans for long-term initiatives while managing short-term tasks simultaneously.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
INTENSIVE OUTPATIENT ADMISSIONS COORDINATOR
Innova Recovery Center
06.2021 - 09.2022
- Managed a high volume of calls/applications, resulting in a smooth enrollment process for all parties involved.
- Provided exceptional customer service during phone and email interactions with prospective clients and their families, addressing concerns promptly and professionally.
- Input all client information into the EMR system.
- Optimized communication strategies between departments involved in the admissions process, fostering collaboration and efficiency.
- Managed spreadsheets that kept track of admissions, attendance, and discharges and relayed information to management.
- Confirmed all insurance benefits met standards of admissions as dictated by policy and relayed EOB to clients.
HOTEL FRONT DESK CLERK
Hawthorn Suites by Wyndham
05.2019 - 05.2021
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Independently investigated and promptly resolved guest concerns with professionalism and efficiency.
- Processed payments including cash, credit cards, and comps, ensuring proper approval and authorization were obtained.
- Delivered quotes to guests and proactively upsold rooms to maximize revenue opportunities.
- Maintained meticulous oversight of current and upcoming reservations to prevent overbooking situations.
- Oversaw social media platforms to strategically promote discounts and incentives, driving customer engagement and acquisition.
ASSISTANT STORE MANAGER
Little Caesars
10.2014 - 05.2018
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Assumed responsibility for operating and overseeing store functions in the absence of the store manager.
- Resolved any complaints and communicated with customers to ensure satisfaction.
- Completed all opening and closing paperwork promptly and accurately, ensuring efficient operation of daily tasks.
- Ordered products, identified and ensured accurate pricing, and maintained product inventory.
- Guaranteed smooth operation of the store by implementing effective strategies and promptly addressing any operational issues that arose.
Education
BBA - Marketing
UTSA
San Antonio, TX08.2026
Skills
- Detail-Oriented
- Data Management
- Customer-Centric Approach
- Effective Time Management
- Analytical Problem Solving
- Team Training Implementation
- Statistical Analysis
- Cross-functional coordination
Timeline
Surgery Planner
Parkhurst Nuvision
09.2022 - Current
INTENSIVE OUTPATIENT ADMISSIONS COORDINATOR
Innova Recovery Center
06.2021 - 09.2022
HOTEL FRONT DESK CLERK
Hawthorn Suites by Wyndham
05.2019 - 05.2021
ASSISTANT STORE MANAGER
Little Caesars
10.2014 - 05.2018
BBA - Marketing
UTSA
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