Kierce Coates
Waldorf,MD
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Expert
Apple
Annapolis, MD
11.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Demonstrated how to use the full range of features available on Apple products.
- Maintained a comprehensive knowledge of current Apple products and services.
- Offered advice and guidance to customers when selecting new Apple products.
Specialist
Apple Annapolis
Annapolis, MD
10.2019 - 11.2023
- Providing tailored solutions to meet customer’s needs.
- Resolved customer inquiries regarding product features and functionality.
- Comprehensive product knowledge.
- Maintaining visual and merchandising standards.
- Collaborated with other team members to ensure smooth operations throughout store.
- Assisted customers with setup and installation of Apple products.
Event/Assistant Manager
Sky Zone Waldorf
Waldorf, MD
12.2018 - 10.2019
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Managed customer service inquiries and complaints in a timely manner.
- Provided customer service assistance before, during, and after events.
- Organized event materials such as signage, decorations, catering supplies, and audio-visual equipment.
- Created detailed timelines and checklists to ensure smooth operation of events.
Marketing Representative
Sky Zone Waldorf, Bowie
Waldorf, MD
05.2018 - 10.2019
- Planned and organized promotional events to expand brand recognition and customers.
- Attended meetings and studied material to remain current on promotion techniques and service benefits.
- Created content for social media campaigns, websites, and other digital platforms.
- Create partnerships with local affiliates and organizations.
- Organize Fundraisers and Group Events including Corporate, Non-Profit, and Schools.
- Work with the team members to organize various drives to give back to our community.
Education
Some College (No Degree) - Business Administration
College of Southern Maryland
La Plata, MD03-2020
High School Diploma -
North Point High School
Waldorf, MD06.2017
Skills
- Developed effective strategies for managing time to balance the conflicting demands of time for study, employment and leisure
- Outstanding skills in internet navigation and social media sites and platforms
- Excellent communication skills, developed through my experiences at Sky Zone Trampoline Park, and Apple
- Proficient in Microsoft Word, Excel and PowerPoint
Timeline
Expert
Apple
11.2023 - Current
Specialist
Apple Annapolis
10.2019 - 11.2023
Event/Assistant Manager
Sky Zone Waldorf
12.2018 - 10.2019
Marketing Representative
Sky Zone Waldorf, Bowie
05.2018 - 10.2019
Some College (No Degree) - Business Administration
College of Southern Maryland
High School Diploma -
North Point High School
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