Kieria A Palmer
Manvel,TX
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
14
14
years of professional experience
Work History
Mobile Expert
T-Mobile
06.2023 - Current
- Provided exceptional customer service, built loyalty, and meet customer experience goals
- Sold wireless services and devices, and exceeded monthly sale goals 0f 15 activations
- Built rapport and trust with customers, and partnered with home store locations to onboard customers
- Able to explain complex technical information clearly
- Used digital tools to communicate with customers and onboard them
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Conducted 100% of product demonstrations to highlight features and redirect objections to positive aspects.
Vet Assistant
New River Veterinary Specialist
09.2022 - 06.2023
- Administering medication to 30 plus patients
- Outstanding communication skills with technician & client service teammates, doctors and clients
- Skilled at patient assessment and care, anesthesia, venipuncture, intravenous catheterization, medication administration & calculations, client communication and maintenance of medical records
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Triaged nearly 20 patients per shift
Consultation Agent
Geek Squad
08.2019 - 09.2022
- Helped drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs
- Provided positive, timely engagements with customers during the check-in and check-out process
- Understood customer's technology issues by asking probing questions, listening, asking clarifying questions, taking detailed notes, and providing accurate time estimates for next steps
- Monitored queues and provided accurate status updates to customers
- Clearly communicated and partnered with 10 team members
- Assisted client with windows, mac OS, and iOS devices
- Setup client's computers to their needs
- Met store sales goals 100%
Vet Assistant
Banfield
06.2017 - 08.2019
- Support veterinarians to ensure quality veterinary care, advocate for pets, and educate clients
- Assisted veterinarians and the medical team to maximize productivity and maintain positive patient flow 100%
- Assisted with up to 5 surgeries and procedures per day
- Communicated with clients about individualized pet health concerns and offered guidance on optimum wellness plan options, medications, and additional treatments
- Assisted in maintaining relevant, comprehensive medical records with the support of practice systems
- Obtained relevant health history and information from clients and maintained medical charts
- Used safe restraining techniques, followed standard protocols, and sustained clean, sterile, organized treatment areas, exam rooms, and labs
- Demonstrated willingness to guide, mentor, and support fellow team members
Dog Groomer
Barkie Bow Wow
11.2015 - 04.2017
- Performed basic grooming services including brushing, bathing, and conditioning of animals. Up to 5 animals per day
- Followed pet parent's instructions or breed standards when clipping, stripping, or trimming an animals' coat
- Also performed complete de-matting, flea dipping, ear cleaning, anal glands, teeth brushing, and nail clipping and/or painting
- Greeted customers, answering phones and scheduling grooming appointments
- Opened and closed salon on by myself
Shift Lead
Taco bell
01.2014 - 12.2014
- Acknowledged all guests with a friendly smile and responded to their needs and special requests
- Empowered the team of 8 to satisfy guests and resolved problems
- Recognized crew members for their efforts and contributions during the shift
- Helped in product promotions including sampling and ensured crew can properly describe and prepare all promotional products
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved customer questions and concerns.
Vet Tech Assistant
MedVet
05.2013 - 12.2014
- Assisted the ER staff in emergency care and treatment of patients
- Provided hourly care of hospitalized patients including hourly treatments and constant monitoring
- Triaged 100% of patient to evaluate the need of emergent care
- Treating patients per doctor's orders
- Performed radiographs
- Performed patient discharges/releases
- Fielded emergency and after-hours specialty phone calls
- Performed hourly treatments on hospitalized patients
- Performed blood draws
- Provided overall patient care for hospitalized patients
- Monitored/recovering critical and post-operative cases
- Performed patient status updates for clients
Pet Stylist
Petco
02.2012 - 04.2013
- Performed basic grooming services including brushing, bathing, and conditioning of animals. Up to 5 animals per day
- Followed pet parent's instructions or Breed Standards when clipping, stripping, or trimming an animals' coat
- Also performed complete de-matting, flea dipping, ear cleaning, anal glands, teeth brushing, and nail clipping and/or painting
- Greeted customers, answering phones and scheduling grooming appointments
Vet Assistant and Receptionist
California Vet Hospital
08.2010 - 02.2012
- Assisted approximately 50 customers by phone including scheduling appointments and treatments
- Managed charting, labeling and data entry
- Delivered blood and lab results to veterinarian
- Administered vaccinations, prepared tissue samples, and developed x-rays and radiographs
- Monitored animals undergoing treatment for changes and signs of improvement
- Checked animals' temperature, heart rate and lung sounds
- Assisted in animal restraint, surgeries, x-rays, dental, anesthesia monitoring
- Gave medical baths when prescribed by a veterinarian
- Cared for animals with diabetes, including providing a specialized diet and administering a daily insulin injection
- Walked large dogs and restrained physically strong or aggressive dogs
Education
Associate of Applied Science - Computer Science
DeVry University
Lisle, IL12-2024
High School diploma -
Palmdale
Palmdale, CA06.2008
Skills
- Work efficiently and effectively under pressure
- Flexible, punctual, and reliable
- Friendly and approachable
- Team player
- Mobile device management
- Performance optimization strategies
- Excellent communication
- Customer assistance
- Wireless networking
- System diagnostics
- Hardware repair
- Data recovery
References
Available upon request
Timeline
Mobile Expert
T-Mobile
06.2023 - Current
Vet Assistant
New River Veterinary Specialist
09.2022 - 06.2023
Consultation Agent
Geek Squad
08.2019 - 09.2022
Vet Assistant
Banfield
06.2017 - 08.2019
Dog Groomer
Barkie Bow Wow
11.2015 - 04.2017
Shift Lead
Taco bell
01.2014 - 12.2014
Vet Tech Assistant
MedVet
05.2013 - 12.2014
Pet Stylist
Petco
02.2012 - 04.2013
Vet Assistant and Receptionist
California Vet Hospital
08.2010 - 02.2012
Associate of Applied Science - Computer Science
DeVry University
High School diploma -
Palmdale
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