KIERK VILLAFUERTE
Garland,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and ability to meet company needs and increase service value.
Overview
14
14
years of professional experience
Work History
MEMBER NAVIGATOR
BAYLOR SCOTT & WHITE
08.2023 - Current
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handle customer inquiries and suggestions courteously and professionally.
- Maintain confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Provide exceptional customer service to patients or members, answering questions and addressing concerns.
- Entered patient demographic and insurance data using the EPIC system.
TEAM LEAD / ADMINISTRATIVE ASSISTANT
LIVE OAK COUNSELING CENTER
01.2015 - 06.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
CATERING MANAGER
LMGC
03.2012 - 01.2020
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Handled catering scheduling, ordered food and planned events.
- Coordinated with event planners for floor and table layouts, guest numbers and overall catering needs.
- Worked with chefs to plan menus according to client needs and budgets.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Hired and trained both permanent and temporary staff members.
- Oversaw food preparation and monitored safety protocols.
FOOD SERVER
CHILI'S
04.2010 - 11.2012
- Served as primary point of contact for facilitating operational and administrative inquiries
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking
- Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences
- Answered customer questions about items and recommended dishes, beverages, and desserts.
Education
Bachelor of Science - BIOLOGY
UNIVERSITY OF TEXAS AT ARLINGTON
Arlington, TX08.2023
Associate of Science - BIOLOGY
RICHLAND COLLEGE
DALLAS, TX06.2021
High School Diploma -
NAAMAN FOREST HIGH SCHOOL
GARLAND, TX05.2010
Skills
- Excel spreadsheets
- Account balancing reconciliation
- PC proficient
- Data entry documentation
- Faxing documents
- Customer Service
- EPIC Medical Software
- Bilingual
- Leadership
Timeline
MEMBER NAVIGATOR
BAYLOR SCOTT & WHITE
08.2023 - Current
TEAM LEAD / ADMINISTRATIVE ASSISTANT
LIVE OAK COUNSELING CENTER
01.2015 - 06.2023
CATERING MANAGER
LMGC
03.2012 - 01.2020
FOOD SERVER
CHILI'S
04.2010 - 11.2012
Bachelor of Science - BIOLOGY
UNIVERSITY OF TEXAS AT ARLINGTON
Associate of Science - BIOLOGY
RICHLAND COLLEGE
High School Diploma -
NAAMAN FOREST HIGH SCHOOL
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