Kierna McGhan
Boys and Girls Club
Canandaigua,NY
17
years of professional experience
Dedicated Customer Service Professional with expertise in active listening and relationship building. Achieved high standards in cleanliness and safety to foster welcoming environments while delivering exceptional service through effective conflict resolution and critical thinking. Focused on enhancing team performance and client satisfaction.
Work History
Cleaning Assistant
1 Year 1 Month- Performed routine cleaning tasks, ensuring adherence to safety and sanitation standards across all areas.
- Maintained cleanliness and organization in club facilities to create welcoming environments for children and staff.
- Utilized cleaning equipment effectively to enhance productivity and efficiency in daily maintenance duties.
- Assisted in setup and breakdown of events, contributing to smooth operations during activities and gatherings.
- Adapted quickly to changing priorities, demonstrating flexibility during peak activity times at the club.
Phlebotomist
1 Year 5 Months- Collected blood samples using venipuncture and capillary techniques to ensure accurate diagnostic results.
- Maintained patient confidentiality and adhered to safety protocols during sample collection procedures.
- Educated patients on blood draw procedures to alleviate anxiety and enhance comfort levels.
- Assisted with laboratory inventory management, ensuring availability of supplies for efficient operations.
- Mentored new phlebotomists on best practices for sample collection and patient interaction strategies.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
Manager
1 Year 6 Months- Led team in daily operations, ensuring efficient customer service and inventory management.
- Developed training programs for staff, enhancing product knowledge and service delivery.
- Implemented new inventory tracking system, improving accuracy of stock levels and reducing waste.
- Analyzed sales trends to optimize product placement and enhance customer engagement strategies.
- Supervised daily operations of pet care facility, ensuring high standards of animal welfare and safety.
- Fostered positive relationships with clients through effective communication and personalized care plans.
Manager
6 Months- Coordinated scheduling and resource allocation to ensure optimal workflow across departments.
- Led weekly team meetings to discuss progress, address challenges, and share best practices.
- Analyzed customer feedback to identify areas for service improvement and implement solutions.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Guest Service Manager
6 Years 9 Months- Led guest service team to enhance customer satisfaction and resolve issues promptly.
- Implemented training programs to improve staff performance and service quality.
- Developed operational procedures to streamline guest interactions and reduce wait times.
- Monitored customer feedback to identify areas for continuous improvement in services offered.
- Coordinated special events and promotions, driving engagement and enhancing brand loyalty.
- Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.
- Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
- Attended to customer needs, responding to questions, complaints and escalations.
Education
High School Diploma
Phlebotomy - Phlebotomy
Skills
Efficient cleaning
Time management
Chemical handling
Customer service
Problem-solving
Conflict resolution
Active listening
Relationship building
Sanitation practices
Cleaning protocols
Safety compliance
Cleaning productivity
Timeline
Cleaning Assistant
Boys and Girls Club
02.2023 - 03.2024Read More
Phlebotomist
University of Rochester
03.2018 - 08.2019Read More
Manager
Allies Pet Corner
07.2016 - 01.2018Read More
Manager
Trader Joe's
09.2015 - 03.2016Read More
Guest Service Manager
Target
02.2007 - 11.2013Read More
Bryant & Stratton College
Phlebotomy from Phlebotomy
Read More
Victor Central
High School Diploma
Read More