Dedicated phlebotomy technician with proven expertise in team leadership and staff training. Committed to enhancing patient care through compliance with safety protocols and effective customer service. Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Hi, I’m
Kierna Mcghan
Canandaigua,NY
Summary
Overview
9
years of professional experience
Work History
University of Rochester
Phlebotomy
01.2019 - 11.2021
Job overview
- Collected blood samples using venipuncture and capillary techniques for diagnostic testing.
- Ensured compliance with safety and infection control protocols during sample collection procedures.
- Maintained accurate patient records and documentation of blood draws and laboratory requisitions.
- Assisted in training new staff on phlebotomy procedures and equipment usage effectively.
Allies Pet SupplyRochester, NY
Manager
04.2013 - 12.2013
Job overview
- Oversaw daily operations, ensuring efficient workflow and optimal inventory management.
- Developed training programs for staff to enhance product knowledge and customer service skills.
- Implemented process improvements that reduced operational costs while maintaining product quality.
- Collaborated with suppliers to negotiate favorable terms and streamline supply chain processes.
- Enhanced customer engagement strategies, resulting in increased satisfaction and loyalty rates.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Bryant & Stratton CollegeNY
Associate of Science from Management
03-2017
University Overview
Skills
- Team leadership
- Customer service
- Time management
- Complex Problem-solving
- Staff management
- Cross-functional teamwork
- Project planning
- Phlebotomy safety protocols
- Staff phlebotomy training
- Phlebotomy functions
- Certified phlebotomy technician
- Venipuncture and phlebotomy
- Flexible schedule
- Issue resolution
Timeline
Phlebotomy
University of Rochester
01.2019 - 11.2021
Manager
Allies Pet Supply
04.2013 - 12.2013
Bryant & Stratton College
Associate of Science from Management