Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kiernan Harvey

San Diego,CA

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

7
7
years of professional experience

Work History

Server

Cloak And Petal
02.2022 - Current
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Server

The Barrel Room
07.2021 - 09.2023
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and wine bottles to enhance sales numbers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Greeted new customers, discussed specials and took drink orders.

Server

Urge Gastropub
07.2021 - 09.2023
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Managed cash and bar revenue during special promotions or sporting events.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.

Customer Service Supervisor

GPlans
06.2019 - 06.2021
  • Coached employees through day-to-day work and complex problems.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Resolved account issues to build rapport and relationships with clients.

Server

The Brigantine
09.2019 - 06.2020
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Collected orders and relayed them to bartenders quickly and accurately.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic fine-dining restaurant while maintaining calm, professional demeanor.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.

Assistant Manager

J Crew
09.2017 - 07.2019
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Processed, packed, and shipped online orders in a timely manner.

Education

High School Diploma -

Escondido High School
05.2012

Undergraduate - Biomedical Engineering

University Of California - San Diego
05.2014

Skills

  • Menu Memorization
  • Table Greeting
  • Guest Relations Management
  • Sales Expertise
  • Dining Customer Service
  • Special Dietary Requirements
  • Cash Handling
  • Wine Service
  • High-Volume Dining
  • Order Accuracy and POS Input
  • Food Sales and Promotion
  • Suggestive Selling

Timeline

Server

Cloak And Petal
02.2022 - Current

Server

The Barrel Room
07.2021 - 09.2023

Server

Urge Gastropub
07.2021 - 09.2023

Server

The Brigantine
09.2019 - 06.2020

Customer Service Supervisor

GPlans
06.2019 - 06.2021

Assistant Manager

J Crew
09.2017 - 07.2019

High School Diploma -

Escondido High School

Undergraduate - Biomedical Engineering

University Of California - San Diego

Similar Profiles

CREATE PROFILE
Kiernan Harvey