Kieron Williams
Chicago,USA
Summary
Detail-oriented Data Center Technician with extensive experience in enterprise server installation, structured cabling, and hardware break/fix in mission-critical environments. Proficient in rack installation, server power-up, and seamless handoff to provisioning teams, alongside troubleshooting circuits and network switch equipment. Skilled in navigating ticketing systems, documenting standard operating procedures, and maintaining uptime per strict service level agreements.
Overview
6
6
years of professional experience
8
8
Certificate
Work History
Data Center Operations Technician III
Equinix
10.2024 - Current
- Installed, racked, cabled, and powered enterprise servers, ensuring successful handoff to provisioning teams.
- Performed break/fix replacement of FRUs (power supplies, drives, NICs) restoring service within SLA targets.
- Executed structured cabling and advanced fiber/copper terminations for customer circuits; troubleshot and resolved Telco connectivity issues.
- Installed and replaced network switches, validating connectivity and VLAN configurations.
- Authored and modified SOPs, ensuring standardization across cabling and hardware processes.
- Maintained asset inventory of 1,000+ devices, reducing discrepancies and improving audit accuracy by 20%.
- Monitored data center operations to ensure optimal performance and uptime.
- Conducted routine equipment inspections and maintenance to prevent system failures.
- Collaborated with team members to execute incident response protocols efficiently.
- Managed inventory of spare parts and supplies for operational readiness.
- Developed and implemented standard operating procedures for equipment handling.
- Trained junior technicians on best practices in data center management.
Technical Support Associate II
Amazon
10.2022 - 10.2024
- Supported 5K+ users with server, network, and storage troubleshooting; maintained system availability under strict SLA timelines.
- Conducted rack installations and structured cabling within IDFs, improving cable management efficiency.
- Installed/configured Cisco 9300 switches and validated VLAN placement via NARF software.
- Handled hardware break/fix for drives, power supplies, and peripherals; reduced downtime by 15% through proactive maintenance.
- Authored SOPs for imaging, asset management, and cable standards, improving incident response consistency.
IT Equipment Coordinator
Amazon
03.2022 - 10.2022
- Coordinated deployment, procurement, and RMA of IT equipment, reducing turnaround time by 20%.
- Maintained IT inventory across multiple fulfillment sites, ensuring accurate hardware lifecycle tracking.
- Troubleshot and escalated high-priority hardware/network issues within ticketing systems.
Technical Support Specialist (Contract)
ShowingTime (LaSalle Network)
05.2020 - 12.2020
- Delivered first-level technical support for proprietary platforms, troubleshooting 100+ tickets daily.
- Ensured network integrity through proactive monitoring and escalations.
Education
Bachelor of Science - Cloud Computing
Western Governors University (WGU)
01.2027
Skills
- Enterprise Server Installation & Configuration
- Hardware Break/Fix & FRU Replacement
- Rack & Stack Deployment (servers, switches, cabling)
- Structured Cabling (Fiber, Copper, Telecom)
- Network Switch Troubleshooting & Replacement
- Circuit Troubleshooting & Resolution
- Ticketing Systems (Oracle Queue, ServiceNow)
- SOP Documentation & Process Improvement
- Power Supply Installation & Repair
- Cloud & Data Center Operations (AWS, Oracle)
- System monitoring
- Backup management
Certification
- CompTIA Security+
- CompTIA Network+
- CompTIA Cloud+
- CompTIA Cloud Admin Professional (CCAP)
- CompTIA IT Operations Specialist (CIOS)
- CompTIA A+
- AWS Cloud Practitioner
- ITIL v4
Timeline
Data Center Operations Technician III
Equinix
10.2024 - Current
Technical Support Associate II
Amazon
10.2022 - 10.2024
IT Equipment Coordinator
Amazon
03.2022 - 10.2022
Technical Support Specialist (Contract)
ShowingTime (LaSalle Network)
05.2020 - 12.2020
Bachelor of Science - Cloud Computing
Western Governors University (WGU)
Additional Work History
- Amazon – Warehouse Associate | Order Fulfillment Associate
- Crosscom (Tek Systems) – Technical Support Specialist
- CVS Health – Pharmacy Technician
- Enterprise Holdings – Reservation Sales Agent
- Kelly Services (Apple Project) – Technical Support Advisor
- Union Pacific Railroad – Locomotive Engineer / Freight Foreman
Websites / Profiles
Professional Portfolio: https://bold.pro/my/kieron-williams/727r