Open To Work
Kieron Williams
Data Center Technician
Chicago,USA
Summary
Results-driven Data Center Technician experienced in enterprise and high-availability environments, specializing in server installation, structured cabling, hardware troubleshooting, and rack integration. Adept at provisioning support, switch and circuit diagnostics, and maintaining operational uptime in fast-paced data center operations. Strong background in ticket management, procedural documentation, and cross-functional collaboration to support reliable infrastructure performance.
Overview
6
6
years of professional experience
8
8
Certificate
Work History
Data Center Operations Technician III
Equinix
Chicago, IL
10.2024 - Current
- Installed, racked, cabled, and powered enterprise servers, ensuring successful handoff to provisioning teams.
- Performed break/fix replacement of FRUs (power supplies, drives, NICs) restoring service within SLA targets.
- Executed structured cabling and advanced fiber/copper terminations for customer circuits; troubleshot and resolved Telco connectivity issues.
- Installed and replaced network switches, validating connectivity and VLAN configurations.
- Authored and modified SOPs, ensuring standardization across cabling and hardware processes.
- Maintained asset inventory of 1,000+ devices, reducing discrepancies and improving audit accuracy by 20%.
- Monitored data center operations to ensure optimal performance and uptime.
- Conducted routine equipment inspections and maintenance to prevent system failures.
- Collaborated with team members to execute incident response protocols efficiently.
- Managed inventory of spare parts and supplies for operational readiness.
- Developed and implemented standard operating procedures for equipment handling.
- Trained junior technicians on best practices in data center management.
Technical Support Associate II
Amazon
Romeoville, IL
10.2022 - 10.2024
- Supported 5K+ users with server, network, and storage troubleshooting; maintained system availability under strict SLA timelines.
- Conducted rack installations and structured cabling within IDFs, improving cable management efficiency.
- Installed/configured Cisco 9300 switches and validated VLAN placement via NARF software.
- Handled hardware break/fix for drives, power supplies, and peripherals; reduced downtime by 15% through proactive maintenance.
- Authored SOPs for imaging, asset management, and cable standards, improving incident response consistency.
IT Equipment Coordinator
Amazon
Romeoville, IL
03.2022 - 10.2022
- Coordinated deployment, procurement, and RMA of IT equipment, reducing turnaround time by 20%.
- Maintained IT inventory across multiple fulfillment sites, ensuring accurate hardware lifecycle tracking.
- Troubleshot and escalated high-priority hardware/network issues within ticketing systems.
Technical Support Specialist (Contract)
ShowingTime (LaSalle Network)
Chicago, IL
05.2020 - 12.2020
- Delivered first-level technical support for proprietary platforms, troubleshooting 100+ tickets daily.
- Ensured network integrity through proactive monitoring and escalations.
Education
Bachelor of Science - Cloud Computing
Western Governors University (WGU)
01.2027
Skills
- Enterprise Server Installation & Configuration
- Hardware Break/Fix & FRU Replacement
- Rack & Stack Deployment (servers, switches, cabling)
- Structured Cabling (Fiber, Copper, Telecom)
- Network Switch Troubleshooting & Replacement
- Circuit Troubleshooting & Resolution
- Ticketing Systems (Oracle Queue, ServiceNow)
- SOP Documentation & Process Improvement
- Power Supply Installation & Repair
- Cloud & Data Center Operations (AWS, Oracle)
- System monitoring
- Backup management
Certification
- CompTIA Security+
- CompTIA Network+
- CompTIA Cloud+
- CompTIA Cloud Admin Professional (CCAP)
- CompTIA IT Operations Specialist (CIOS)
- CompTIA A+
- AWS Cloud Practitioner
- ITIL v4
Timeline
Data Center Operations Technician III
Equinix
10.2024 - Current
Technical Support Associate II
Amazon
10.2022 - 10.2024
IT Equipment Coordinator
Amazon
03.2022 - 10.2022
Technical Support Specialist (Contract)
ShowingTime (LaSalle Network)
05.2020 - 12.2020
Bachelor of Science - Cloud Computing
Western Governors University (WGU)
Additional Work History
- Amazon – Warehouse Associate | Order Fulfillment Associate
- Crosscom (Tek Systems) – Technical Support Specialist
- CVS Health – Pharmacy Technician
- Enterprise Holdings – Reservation Sales Agent
- Kelly Services (Apple Project) – Technical Support Advisor
- Union Pacific Railroad – Locomotive Engineer / Freight Foreman
Websites / Profiles
https://kpwresume.com