Kierra Anderson
Miami,FL
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
7
7
years of professional experience
Work History
Intern
Miami Dade County Internal Services Department
04.2023 - Current
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Interacted with customers by phone, email, or in-person to provide information.
Travel Consultant
American Express
03.2022 - 12.2022
- Expert knowledge to arrange and make reservations for flights, hotel stays, travel excursions, and vacation packages
- Organize travel from beginning to end and book tickets, accommodation, secure rental transportation, and arrange for meals when requested
- Supply travelers with necessary information and useful travel material, including event programs or maps
- Prepare promotional materials to sell itinerary tour packages and all-inclusive adventures
Night Auditor
Hampton Inn and Hampton Inn & Suites
09.2021 - 03.2022
- Balancing the accounts from day shift
- Managing front desk activity and handling guest check-ins and check-outs
- Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference
- Handling customer requests and complaints and directing other employees or departments accordingly
- Creating invoices, bills and checks for vendors, employees and contractors
- Managing and updating all official documentation pertaining to the roles
- Ensuring that all end-of-day activities have been successfully executed by employees in all departments
- Answering calls and queries related to potential booking
Cashier Associate
The Home Depot
05.2020 - 08.2021
- Process sales transactions
- Calculate the cost of products or services
- Accept payments
- Calculate and return change when required by the payment method
- Maintain adequate change denominations in the cash drawer and request additional change
- Answer customer questions about products or services
- Reconcile cash drawers and sales receipts
- Report issues with equipment
- Work as a team to meet store sales goals
- Handle customer complains
- Process layaways, returns and exchanges
- Maintain clean and tidy checkout area
- Assist in stocking and rotating merchandise
- Scan and bag items accurately and efficiently
- Stay up to date on merchandise promotions, advertisements and product information
Front Desk Receptionist
Marriott International, Inc
04.2021 - 06.2021
- Direct visitors to the appropriate person and office
- Answer, screen and forward incoming phone calls
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g
- Pens, forms and brochures)
- Provide basic and accurate information in-person and via phone/email
- Receive, sort and distribute daily mail/deliveries
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
- Order front office supplies and keep inventory of stock
- Update calendars and schedule meetings
- Arrange travel and accommodations, and prepare vouchers
- Keep updated records of office expenses and costs
- Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
Deli Clerk
Winn Dixie
05.2019 - 05.2020
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and companies
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Created appealing food arrangements for party trays and specialized orders
- Delivered exemplary customer service to all guests, even in peak business periods to promote retention
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Promoted new or high-value food items by creating attractive displays in cases and other customer- facing areas
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
Shoe Expeditor
Macys
05.2018 - 06.2019
- Organized and maintain stock 2
- Fulfill Shoe orders 3
- Assist in markdown process 4
- Attend to customer service needs
Barista, Starbucks
01.2017 - 08.2017
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment
- Cleaned counters, machines, utensils and seating areas daily
- Constantly expanded personal knowledge of coffee styles and varieties
- Learned every menu preparation and numerous off-label drinks to meet all customer needs
- Providing excellent customer service
Education
Diploma -
Miami Central Senior High School
Miami, FLBachelor of Science - Criminal Justice
Florida International University
Miami, FL05.2023
Skills
- Hospitality
- System administration
- Microsoft Outlook
- Customer service
- Administrative & Business Operations
- Customer support
- Clerical experience
Timeline
Intern
Miami Dade County Internal Services Department
04.2023 - Current
Travel Consultant
American Express
03.2022 - 12.2022
Night Auditor
Hampton Inn and Hampton Inn & Suites
09.2021 - 03.2022
Front Desk Receptionist
Marriott International, Inc
04.2021 - 06.2021
Cashier Associate
The Home Depot
05.2020 - 08.2021
Deli Clerk
Winn Dixie
05.2019 - 05.2020
Shoe Expeditor
Macys
05.2018 - 06.2019
Barista, Starbucks
01.2017 - 08.2017
Diploma -
Miami Central Senior High School
Bachelor of Science - Criminal Justice
Florida International University
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