Summary
Overview
Work History
Education
Skills
Certification
Additional Experience
Timeline
Generic

Kierra Barolette

Http://www.linkedin.com/in/kierra-barolette-89156586

Summary

Customer success and operations professional with over 10 years of experience in customer onboarding, technical support, and nationwide installation coordination. Skilled at managing installer teams, scheduling shipments, and overseeing post-install follow-ups to ensure successful implementation and long-term customer satisfaction. Proven record of reducing repeat service calls, streamlining processes, and building dashboards that save time and money. Adept at written communication, process documentation, and working with remote teams to deliver high-quality client experiences.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Shipping & Logistics Manager

National Fitness Campaign (NFC)
Remote
01.2024 - 12.2024
  • Managed installer scheduling and coordinated nationwide fitness court installations from shipment through project completion.
  • Oversaw shipment planning for multiple installation sites, aligning freight schedules with installer availability to reduce delays.
  • Led post-install follow-ups with site partners to confirm successful setups, resolve technical issues, and ensure high customer satisfaction.
  • Built and maintained a replacement parts and repairs dashboard, improving turnaround time, and reducing equipment downtime.
  • Developed process documentation to standardize installation workflows, increasing efficiency and consistency across projects.
  • Managed budget with company leadership, analyzing previous purchases and forecasting future requirements.
  • Provided guidance on best practices for warehousing operations based on industry standards.

Operations & Logistics Coordinator

National Fitness Campaign (NFC)
Remote
06.2021 - 12.2023
  • Managed accounts receivables and invoicing for national projects, ensuring accuracy and timely payments.
  • Coordinated over 100 simultaneous installations, managing project timelines, installer assignments, and equipment readiness.
  • Implemented inventory tracking tools to reduce overhead costs and minimize delays in replacement part deliveries.
  • Supported customer onboarding and training for site partners, ensuring smooth adoption of equipment and processes.

Account Manager

Veritiv
Atlanta, Georgia
03.2018 - 06.2021
  • Served as the primary relationship manager for a portfolio of corporate accounts, providing end-to-end support from onboarding to issue resolution.
  • Partnered with operations, logistics, and vendor teams to develop tailored solutions for clients by improving service efficiency and customer satisfaction.
  • Proactively identified process gaps and implemented improvements that reduced order errors and improved on-time delivery rates.
  • Led regular account review meetings with clients to assess performance, quality assurance, and ensure continued alignment with their operational goals.
  • Assisted in contract negotiations to secure favorable terms for the company and clients.
  • Developed strategies to increase revenue from existing accounts.

Transportation Solutions Representative

Veritiv
Atlanta, Georgia
12.2016 - 03.2018
  • Managed inbound freight and transportation planning for high-volume accounts, generating over $18M in annual revenue.
  • Coordinated shipments across multiple carriers by ensuring on-time arrivals and minimized service disruptions.
  • Resolved escalated delivery and quality issues through collaboration with suppliers, warehouses, and internal support teams.
  • Developed shipment tracking reports and carrier performance metrics, allowing proactive problem-solving before delivery failures occurred.
  • Built vendor and carrier relationships to negotiate better rates, improve service reliability, and maintain strong communication channels.
  • Streamlined order-to-delivery workflows which resulted in fewer delays and enhanced customer satisfaction.

Education

Bachelor of Science - Communications & Business Administration

University of Tennessee
Knoxville, TN

Skills

  • Customer Success & Client Relationship Management
  • Customer & Employee Onboarding & Training
  • Installation Scheduling & Coordination
  • Technical Support & Troubleshooting
  • Post-Install Follow-Up & Quality Assurance
  • Shipment Scheduling & Logistics Planning
  • Accounts Receivables & Invoicing
  • Process Improvement & Cost Reduction
  • Process Documentation & Knowledge Base Creation
  • Data Tracking & Reporting Dashboards
  • Remote Team Collaboration Tools (Slack, Asana, G-Suite, CRM)

Certification

  • Georgia Salesperson License – Licensed Realtor (2025)
    Better Homes and Gardens Real Estate Metro Brokers

Additional Experience

Herbalife Nutrition – Independent Distributor & Team Lead
Remote | Apr 2020 – Present

  • Recruited, trained, and led a team of distributors, fostering professional growth and business success.
  • Coordinated online and in-person events, managing schedules, promotional materials, and participant engagement.
  • Developed marketing content for social media, email campaigns, and community outreach, increasing brand visibility.
  • Managed inventory and customer orders, ensuring accurate fulfillment and timely delivery.

Timeline

Shipping & Logistics Manager

National Fitness Campaign (NFC)
01.2024 - 12.2024

Operations & Logistics Coordinator

National Fitness Campaign (NFC)
06.2021 - 12.2023

Account Manager

Veritiv
03.2018 - 06.2021

Transportation Solutions Representative

Veritiv
12.2016 - 03.2018

Bachelor of Science - Communications & Business Administration

University of Tennessee

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