Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Kierra Batts

Spring,TX

Summary

Dynamic and results-oriented professional with proven expertise in customer service and Aegis CRM, honed at Foundever and CVS Call Center. Excelled in resolving customer inquiries with exceptional phone etiquette and multitasking abilities. Demonstrated strong teamwork and problem-resolution skills, ensuring high levels of customer satisfaction and operational efficiency.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Work From Home Agent

Foundever
04.2024 - 12.2025
  • Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
  • Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
  • Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
  • Resolved customer inquiries and complaints from multiple channels with moderate supervision.

Cashier

Gordon’s Food Service
08.2024 - 12.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Work From Home Agent

CVS Call Center
04.2022 - 11.2023
  • Demonstrated effective time management strategies to balance remote workload demands.
  • Executed multiple tasks concurrently with precision and strong focus on accuracy.
  • Delivered precise responses by utilizing efficient system navigation.
  • Handled inquiries and complaints from customers through various channels with moderate oversight.

Education

Atascocita High School
Humble, TX
05.2019

Skills

  • Typing speed
  • Phone etiquette
  • Goal oriented
  • Aegis CRM
  • Customer service
  • Call handling
  • Computer skills
  • Understanding customer needs
  • Calm and professional under pressure
  • Teamwork and collaboration
  • Customer relations
  • Problem resolution
  • Data entry
  • Issue and complaint resolution

Accomplishments

  • Achieved Result by completing Task with accuracy and efficiency.
  • Documented and resolved Issue which led to Results.
  • Supervised team of Number staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Certification

  • HubSpot Sales Software Certification – HubSpot Academy.
  • Help Desk Analyst, Tier 1 Support Specialist - HDI.
  • Google Analytics Individual Qualification (IQ) – Google.

Timeline

Cashier

Gordon’s Food Service
08.2024 - 12.2024

Work From Home Agent

Foundever
04.2024 - 12.2025

Work From Home Agent

CVS Call Center
04.2022 - 11.2023

Atascocita High School

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Kierra Batts