Kierra Bice
Ridgeville,South Carolina
Summary
Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional services. Highly organized and hardworking with excellent planning and program management skills. Licensed in the state of South Carolina.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreens
08.2022 - Current
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Collaborated with store manager to maintain daily operations.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Developed policies and procedures for effective pharmacy management.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Communicated with patients, ensuring that medical information was kept private.
Senior Certified Pharmacy Technician
Walgreens
02.2019 - 08.2020
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Counted, measured and compounded medications following standard procedures.
- Supervised pharmacy technicians and coordinated day-to-day assignments.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
Shift Lead Manager
Walgreens
10.2018 - 02.2019
- Cooperated with coworkers to improve customer experience and manage storefront.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
- Set overall vision and provided team leadership.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Completed after shift review reports to remind supervisors of completed work.
- Evaluated employee performance and coached and trained to improve weak areas.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained and mentored new employees to maximize team performance.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Excelled in every store position and regularly backed up front-line staff.
- Tracked receipts, employee hours, and inventory movements.
- Scheduled staff to establish adequate coverage during peak business hours.
Customer Service Associate
Walgreens
02.2017 - 10.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Provided training and support to new associates to help provide high-quality customer service.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Education
No Degree - Nursing
Charleston Southern University
Charleston, SCAssociate of Science -
Trident Technical College
Charleston, SCHigh School Diploma -
Ashley Ridge High School
Summerville, SC05.2019
Skills
- Problem Identification
- Inventory and Supply Management
- Immunization
- Operations Management
- Patient Education
- Policy Enforcement
- Staff Training
- Staff Management
- Budget Administration
- Manage Records
- Organizational Systems
- Workflow Schedules
Certification
- Licensed Pharmacy Technician
- Certified (state/national) Pharmacy Technician
- Certified Immunizing Technician
- Certified in CPR Training
Timeline
Pharmacy Operations Manager
Walgreens
08.2022 - Current
Senior Certified Pharmacy Technician
Walgreens
02.2019 - 08.2020
Shift Lead Manager
Walgreens
10.2018 - 02.2019
Customer Service Associate
Walgreens
02.2017 - 10.2018
No Degree - Nursing
Charleston Southern University
Associate of Science -
Trident Technical College
High School Diploma -
Ashley Ridge High School
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