Kierra Bivens
Linden,NJ
Summary
Dynamic and detail-oriented professional with extensive experience at Carestation Medical Group, excelling in patient confidentiality and documentation accuracy. Proven ability to enhance operational efficiency and deliver exceptional customer service, while training new staff to uphold high standards. Skilled in data entry and adept at managing sensitive situations with empathy.
Overview
5
5
years of professional experience
Work History
Registrar
Carestation Medical Group
12.2022 - Current
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Greeted every guest with personable approach and provided knowledgeable service.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Verified paperwork accuracy and checked for completion prior to processing.
- Updated computer system with latest information to keep records current and accurate.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
- Trained new Patient Registrars on best practices, fostering consistency in work quality across the team members.
Patient Coordinator
Family Health Associates
04.2021 - 12.2022
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Collaborated closely with billing departments to resolve any discrepancies or issues related to patient accounts, reducing payment delays.
- Supported clinical staff in providing high-quality care by organizing necessary paperwork and ensuring timely access to information.
Lead Front Desk Coordinator
Planned Companies
03.2020 - 04.2021
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
- Responded to guest inquiries and complaints, resolving issues to maintain high service standards.
- Maintained detailed records of guest preferences to personalize future visits.
Education
Nelson Mandela High School
Mount Vernon, NY06-2015
Skills
- Professionalism and ethics
- Patient confidentiality
- Organizational growth
- Documentation accuracy
- Information documentation
- Data entry expertise
- Scheduling
- Appointment scheduling
- Information collection
- Processing payment
- Medical terminology proficiency
- Eligibility determination
- Payment collection
Timeline
Registrar
Carestation Medical Group
12.2022 - Current
Patient Coordinator
Family Health Associates
04.2021 - 12.2022
Lead Front Desk Coordinator
Planned Companies
03.2020 - 04.2021
Nelson Mandela High School
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