Kierra Brown
Dallas,TX
Summary
Diligent Administrative Assistant with solid background in processing and analyzing claims. Demonstrates proficiency in managing complex cases and ensuring accurate documentation. Skilled in problem-solving and effective communication to resolve disputes efficiently.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Remote Claims Associate, Training Facilitator
State Farm
01.2024 - Current
- Offers assistance with auto claims to customers
- Help customers over phone, text, or email with auto claims
- Work claims to the furthest point
- Issued payments to body shops, repair facilities, and customers
- Help handle difficult claims and come up with decisions based off evidence provided
- Assisted with training new hires
- Reviewed and processed insurance claims, ensuring compliance with company policies and regulations.
- Collaborated with internal teams to resolve discrepancies and enhance claims processing efficiency.
Sales Representative, New Hire Trainer
TruGreen
01.2022 - 01.2024
- Sales services such as lawn care, pest control, and more to homeowners
- Helps customers over the phone with lawn, pest control, etc
- Educates customers on services that they will be receiving with trugreen
- Sells services to customer depending on their lawns needs
AMBASSADOR
CLEAR
01.2020 - 01.2022
- Offers a service within the airport that helps passengers get through security quickly and efficiently.
- Guided passengers through TSA line
- Sold CLEAR services to passengers
- Guided passengers through the airport when they needed help
Star Service Agent
Live! By Loews
01.2019 - 01.2020
- Helped managers and fellow employees operate a newly opened hotel.
- Answered phone calls from guest asking about hotel, room service, etc
- Helped front desk with check ins/check outs
- Helped managers with paperwork/files
- Worked with managers to help solve issues
Front Desk Agent
Home2 Suites by Hilton
01.2018 - 01.2019
- Helped operate a hotel with a manager and fellow employees.
- Check guest in/out of hotel
- Helped answer phone calls regarding hotel questions
- Worked with managers to help resolve issues
Education
Associate Arts -
Cedar Valley College
Lancaster, Texas01.2018
Communications
Prairie View A&M University
Prairie View, Texas01.2017
High School Diploma -
Rosie Sorrells School of Education And Social Services
Dallas, TX05-2016
Skills
- Microsoft Word
- Microsoft Excel
- PowerPoint
- Opera
- OnQ
- JDE
- Zendesk
- Workforce
- Workday
- Zenoti
- Salesforce
- Typing: 64 wpm
- Claims investigation
- Claims
- Policy interpretation
- Microsoft office
- Insurance claims review
- Documentation review
- Time management
- Coverage determination
- Decision-making
- Team collaboration
- Flexible schedule
- Claims adjustment
- Customer service
- Attention to detail
- Organizing and prioritizing work
- Active listening
- Critical thinking
- Data entry
- Denied claims identification
- Appointment scheduling
- Eligibility determination
Certification
- Licensed Claims Adjuster - March 2024-Present
Timeline
Remote Claims Associate, Training Facilitator
State Farm
01.2024 - Current
Sales Representative, New Hire Trainer
TruGreen
01.2022 - 01.2024
AMBASSADOR
CLEAR
01.2020 - 01.2022
Star Service Agent
Live! By Loews
01.2019 - 01.2020
Front Desk Agent
Home2 Suites by Hilton
01.2018 - 01.2019
Communications
Prairie View A&M University
Associate Arts -
Cedar Valley College
High School Diploma -
Rosie Sorrells School of Education And Social Services