Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kierra Cole

Memphis,TN

Summary

Prepared professional educator with excellent analytical, communication, and problem-solving skills. Proficient in leading teams, coaching, developing strategies, instructing, artificial intelligence, and meeting deadlines. Skilled in preparing and delivering lectures, evaluating and grading student work, and preparing course materials. Tech-savvy educator with an in-depth understanding of numerous educational programs. Strong commitment to professional development and exceeding expectations.

Overview

9
9
years of professional experience

Work History

Admissions Coach

American Public University
12.2023 - Current
  • Increased enrollment rates by organizing and participating in virtual college fairs, open houses, and information sessions.
  • Enhanced applicant experience by providing personalized guidance and support throughout the admissions process.
  • Delivered engaging presentations about the college/university at various virtual events such as high school visits or conferences.
  • Informed students on current policies such as AI (artificial intelligence) policy ChatGPT
  • Occasionally traveled to inform students about programs and guide students through the registration process
  • Coached students on choosing appropriate classes by discussing their interests
  • Streamlined data entry processes for enhanced efficiency and reduced errors by utilizing Salesforce

College Prep and Business Instructor

For The Future Memphis
11.2023 - Current
  • Adapted teaching methods to accommodate diverse learning styles, ensuring all students had equal opportunities for success.
  • Developed and delivered comprehensive curricula for business and college preparation courses, focusing on essential skills and knowledge for academic and career success.
  • Conducted interactive and engaging lessons on topics such as business fundamentals, financial literacy, entrepreneurship, college application processes, essay writing, and time management.
  • Created and administered assessments to evaluate students' understanding and progress, providing personalized feedback to support their academic growth.
  • Guided students through college and scholarship application processes, offering personalized advice and support to maximize their chances of acceptance and funding.
  • Organized workshops and seminars on career planning, resume writing, and interview skills, preparing students for post-secondary education and the job market.
  • Collaborated with educational institutions, parents, and community organizations to ensure a supportive learning environment and address individual student needs.
  • Utilized technology and multimedia resources to enhance learning experiences and keep students engaged.
  • Fostered a positive and inclusive classroom environment, encouraging active participation and fostering a growth mindset among students.
  • Successfully increased students' college acceptance rates and scholarship awards through targeted instruction and support.
  • Developed innovative teaching materials and resources.
  • Received positive feedback from students and parents for the effective and impactful instruction provided.
  • Initiated new learning methods, eliminating instructional gaps and improving comprehension by utilizing Blackboard.

Human Resources Manager

Chef Cole's Kitchen
02.2020 - 02.2024
  • Encouraged open communications, promoting positive and pro-employee work environment.
  • Recruited new employees and built relationships, driving visibility.
  • Provided HR consultation services to leadership and department heads.
  • Held exit interviews and documented information discussed with employees.
  • Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.
  • Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.

Contact Service Representative

Internal Revenue Service, IRS
06.2023 - 12.2023
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Offered resolutions to de-escalate calls and solve customer issues.
  • Consulted with customers to resolve service and billing issues.
  • Streamlined call handling processes for improved efficiency and reduced wait times.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.

Substitute Teacher

Kelly Educational Staffing
01.2018 - 02.2020
  • Enforced classroom routines to keep students on schedule and operating at consistent level.
  • Provided classroom instruction outlined in teacher's lesson plans.
  • Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
  • Provided notes and reports on school day activities to primary teacher.
  • Maintained student attendance and assignment records to prevent lapses during teacher absences.
  • Differentiated classroom and small group instruction to meet needs of students with various learning styles and abilities.

Behavioral Interventionist

Youth Villages
05.2016 - 01.2018
  • Assisted in training of staff, parents and students in specialized instructional strategies and techniques used in behavior intervention.
  • Defined and communicated rules and enforced through approved disciplinary methods.
  • Utilized frequency charting, duration charting, time sampling and interval observations for appropriate behavior intervention.
  • Adapted instructional techniques to appropriate ages and skill levels of supervised students.
  • Formed deep relationships with parents and students by engaging groups through conferences, emails, texts and phone calls.
  • Offered hands-on learning opportunities to develop student self-esteem and life skills.

Education

Master of Arts - Education

American Public University System
05.2024

Bachelor of Science - Professional Studies in Human Services

University of Memphis
05.2016

High School Diploma -

East High School
05.2011

Skills

  • Teaching and Instructing
  • Operations Management
  • Critical Thinking
  • Artificial intelligence Fundamentals
  • Classroom Management
  • Verbal and Written Communication
  • Leadership Training
  • Counseling
  • Human Resources Management
  • Curriculum Planning
  • Student Evaluation
  • Microsoft Office Training

Accomplishments

Kappa Delta Phi National Honor Society nominee (2024), 1014 Foundation Non-Profit Organization Board Member(2021-2024), National Society of Leadership and Success nominee (2024), Created Human Resources Handbook for Chef Cole's Kitchen, LLC (2022)

Timeline

Admissions Coach

American Public University
12.2023 - Current

College Prep and Business Instructor

For The Future Memphis
11.2023 - Current

Contact Service Representative

Internal Revenue Service, IRS
06.2023 - 12.2023

Human Resources Manager

Chef Cole's Kitchen
02.2020 - 02.2024

Substitute Teacher

Kelly Educational Staffing
01.2018 - 02.2020

Behavioral Interventionist

Youth Villages
05.2016 - 01.2018

Bachelor of Science - Professional Studies in Human Services

University of Memphis

High School Diploma -

East High School

Master of Arts - Education

American Public University System

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