Kierra Daniels
Austin,TX
Summary
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Previously an energetic event assistant manager with 4 years experience in coordinating all events from birthdays to social gatherings and more! I strive to make work environments positive and safe. Seen as a hardworking and passionate job seeker with strong organizational skills eager to secure entry-level full time management position. Ready to help team achieve company goals. Versatile and reliable professional that takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
Work History
Server Shift Leader
Olive Garden Restaurant
08.2021 - Current
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
- Consistently met or exceeded sales goals through upselling techniques.
Assistant Events Manager
SkyZone Entertainment
06.2018 - 08.2021
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
- Conducted post-event evaluations to identify areas of improvement for future endeavors continuously refining processes based on feedback provided by attendees, clients, or staff members.
- Implemented creative solutions to resolve on-site issues swiftly, minimizing disruptions to event proceedings.
- Generated ideas to enhance and expand current event offerings.
- Liaised with clients to determine exact event
- Ensuring the happiness of children and adults, creating a positive and safe environment
- Organized group activities to promote social skills development among youth participants in a fun yet structured environment.
Education
Diploma -
John F Kennedy High School
Cedar Rapids, IA05.2021
Skills
- Strong Organization
- Detail Oriented
- Guest Management
- Schedule management
- Event sales
- Time Management
- Critical Thinking
- Staff Leadership
- Employee Training
- Guest Relations
- Project Management
- Event Planning
- Complaint Handling
- Reliable and Responsible
- Team Player
- High Energy and Stamina
- Beverage Preparation
- Cash Handling
- Upselling
- Verbal and written communication
Timeline
Server Shift Leader
Olive Garden Restaurant
08.2021 - Current
Assistant Events Manager
SkyZone Entertainment
06.2018 - 08.2021
Diploma -
John F Kennedy High School