Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kierra Dunbar

Snellville,GA

Summary

Versatile team member offering over Six years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.

Overview

7
7
years of professional experience

Work History

Personal Shopper

Instacart Shoppers
01.2017 - Current
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Tracked substitutions and informed customers of changes.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.
  • Developed professional relationships with customers to establish repeat business and increase trust.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Packaged fragile and perishable merchandise for transport to support safe, intact delivery of requested products.

Forklift Operator

Publix
03.2021 - 12.2021
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
  • Unloaded materials and goods at designated locations for best project availability.
  • Transported stowed product inventory to various locations throughout unit, labeling and replenishing inventory items, making boxes and loading and unloading trailers to keep stock in proper condition.
  • Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
  • Built pallets and positioned orders on loading dock to safely pile and ship goods.
  • Collaborated with various departments to manage timely delivery of orders and avoid delays.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Provided product and service recommendations to guide customers on products to meet varying needs.
  • Provided customer feedback to management and identified areas of improvement for products and services.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Assistant Store Manager

Domino's Pizza JMP
03.2017 - 12.2020
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Formulated and implemented marketing strategies to increase sales and customer loyalty.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Education

Bachelor of Arts - Speech Communication And Rhetoric

Georgia State University
Atlanta, GA
12.2020

Skills

  • Fashion Trends Understanding
  • Staff Development
  • Customer Service
  • Administering Social Media Accounts
  • Interpersonal and Written Communication
  • Communications Support
  • Customer Demographics
  • Content Management
  • Multimedia Development
  • Training and Development
  • Self-Motivated
  • Microsoft Excel
  • Quality Assurance

Timeline

Forklift Operator

Publix
03.2021 - 12.2021

Assistant Store Manager

Domino's Pizza JMP
03.2017 - 12.2020

Personal Shopper

Instacart Shoppers
01.2017 - Current

Bachelor of Arts - Speech Communication And Rhetoric

Georgia State University

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Kierra Dunbar