Kierra Evans
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. To be a successful asset to the company,and go above and beyond to add to the company's customers relations, offering opportunities for advancement and professional development in a company recognized for customer relations excellence.
Experienced with efficient material handling, ensuring smooth workflow in warehouse operations. Utilizes forklift operation and inventory management skills to maintain organized and accessible storage. Knowledge of safety protocols and team collaboration to support operational goals.
Overview
13
13
years of professional experience
Work History
Material Handler
Christus Health
06.2024 - Current
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Used hand-held scanners and physical logs to accurately track item movements.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Performed cycle counts and inventory control to accurately track product levels.
Substitute
Marshall ISD
02.2022 - 05.2024
- Supervising student's in and out of the classroom.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Supervised lunchroom and recess activities.
- Ensures a clean, orderly, healthy environment for the students.
- Produce lesson plans.
- Uphold and support all school policies and procedures.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Improved student comprehension by tailoring teaching methods to individual learning styles.
- Managed classroom behavior effectively, ensuring a safe and respectful atmosphere for all students.
Claims Technicians
BCBS
03.2020 - 01.2022
- Verified policy holders data, including age, contact number and physical address.
- Complied with confidentiality regulations in handling customers information.
- Processed claims for payment or forwarded to appropriate personnel for further investigation.
- Developed strong relationships with insurance carriers to facilitate prompt payment of claims.
- Maintained accurate records of all claims processed, ensuring compliance with company policies and industry regulations.
- Enhanced customer satisfaction by promptly addressing and resolving claims issues.
Customer Service Man
Walmart
06.2015 - 03.2020
- Assisted customers in making payments and setting up payment plans.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Upheld strict quality control policies and procedures during customer interactions.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Crew member
Wendy's
07.2012 - 07.2015
- Wiper down tables and equipment, swept and refilled stock.
- Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
- Packed fast food products in approved containers, cups ans bags.
- Entered orders into computer system to send order details to the kitchen, mentioning customers' special requests and food allergies in person.
Education
High School Diploma -
Marshall High School
Marshall, Texas05.2013
Skills
- Customer Service
- Documentation Review
- Verbal communication
- Customer support
- Database management
- Customer relations
- Problem resolution
- Safety regulations
- In store Support
- Adaptive team player
- Material handling
- Loading and unloading
- Order picking
- Positive attitude
- Workplace cleanliness
- Attention to detail
Timeline
Material Handler
Christus Health
06.2024 - Current
Substitute
Marshall ISD
02.2022 - 05.2024
Claims Technicians
BCBS
03.2020 - 01.2022
Customer Service Man
Walmart
06.2015 - 03.2020
Crew member
Wendy's
07.2012 - 07.2015
High School Diploma -
Marshall High School
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