Kierra Figueroa
Chicago,Illinois
Summary
Highly motivated and results-driven Client Care Representative with over 5 years of experience in customer service, administrative support, and technical support. Known for excellent communication, attention to detail, and ability to quickly learn new systems. Proven track record of exceeding service goals, resolving customer issues, and fostering strong client relationships.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Act One
06.2024 - 11.2024
- Processed and validated documents to ensure compliance with established quality standards, procedures, and service level agreements (SLAs)
- Identified and corrected workflow errors, improving operational efficiency by 15%
- Enhanced data accuracy by validating document images for quality and alignment with client specifications
Care Coordinator
Carenet Health
01.2022 - 06.2024
- Company Overview: Remote
- Exceeded performance goals consistently, achieving a 98% satisfaction rate among patients and clients
- Delivered exceptional care to patients via phone and digital platforms, addressing concerns and resolving issues in a timely manner
- Collaborated with healthcare teams to provide comprehensive and personalized patient experience
- Successfully maintained confidentiality and compliance with HIPAA regulations while managing sensitive patient data
- Remote
Customer Care Representative
Comcast
11.2020 - 01.2022
- Company Overview: Remote
- Managed a high volume of inbound and outbound calls, resolving customer inquiries and issues with a focus on positive customer experiences
- Identified customer needs and provided tailored solutions to enhance service satisfaction, resulting in a 20% increase in customer retention
- Quickly adapted to new software systems, contributing to team efficiency and system optimization
- Remote
Founder
KICARE
11.2019 - 11.2020
- Company Overview: Remote
- Founded and operated a successful health coaching service, helping clients achieve personal wellness goals
- Provided personalized coaching via regular calls, offering ongoing motivation, feedback, and guidance
- Developed tailored wellness plans, improving client satisfaction and engagement
- Remote
Information Technology Specialist
Fourth Presbyterian Church Corp.
03.2019 - 11.2019
- Company Overview: Chicago, IL
- Provided technical support and troubleshooting for hardware, software, and network issues, resolving 95% of service requests within the same day
- Assisted in the installation and configuration of systems, ensuring seamless operations for all end-users
- Conducted routine system checks to ensure optimal network performance and reduce downtime
- Chicago, IL
Help Desk Technician
Heartland Alliance Corp.
12.2018 - 03.2019
- Company Overview: Chicago, IL
- Offered high-level technical support to employees and clients, resolving technical issues with a focus on customer satisfaction
- Managed a high volume of tickets, troubleshooting hardware, software, and network problems
- Provided follow-up support to ensure issues were fully resolved and clients were satisfied
- Chicago, IL
Education
Cisco Certified Entry Networking Technician (CCENT) -
Information Technology Career Lab
Chicago, IL12.2018
Skills
Customer Care & Support
Technical Support & Troubleshooting
Process Improvement & Workflow Management
Strong Communication & Problem-Solving
Timeline
Administrative Assistant
Act One
06.2024 - 11.2024
Care Coordinator
Carenet Health
01.2022 - 06.2024
Customer Care Representative
Comcast
11.2020 - 01.2022
Founder
KICARE
11.2019 - 11.2020
Information Technology Specialist
Fourth Presbyterian Church Corp.
03.2019 - 11.2019
Help Desk Technician
Heartland Alliance Corp.
12.2018 - 03.2019
Cisco Certified Entry Networking Technician (CCENT) -
Information Technology Career Lab
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