Kierra Flynn
Fort Worth,TX
Summary
Offering strong blend of communication and organizational skills, eager to learn and develop in front office environment. Brings ability to quickly understand and implement front office procedures and software management. Ready to use and develop customer service and multitasking skills in any front office manager role.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Clinical Medical Assistant
Harbour Medical Clinic
07.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
Front Office Manager
Marriott
02.2020 - 10.2023
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
Emergency Dispatcher
Kings III
01.2022 - 01.2023
- Improved response times by prioritizing and efficiently managing emergency calls.
- Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference.
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
- Participated in ongoing professional development opportunities to stay current on best practices in emergency communications and technology advancements.
Front Desk Receptionist
Homewood Suite by Hilton Hotels
09.2021 - 07.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
No Degree - Associates of Kinesiology
Tarrant County College
Fort Worth, TXDiploma - Certified Clinical Medical Assistant
Remington College
North Richland Hills, TX07-2024
Skills
- HIPAA compliance
- Immunization administration
- Venipuncture expertise
- Vital signs monitoring
- Effective multitasking
- Workflow optimization
- Customer service
- Customer relations
- Scheduling and calendar management
Certification
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
- Basic Life Support (BLS) - American Heart Association.
Timeline
Certified Clinical Medical Assistant
Harbour Medical Clinic
07.2023 - Current
Emergency Dispatcher
Kings III
01.2022 - 01.2023
Front Desk Receptionist
Homewood Suite by Hilton Hotels
09.2021 - 07.2022
Front Office Manager
Marriott
02.2020 - 10.2023
No Degree - Associates of Kinesiology
Tarrant County College
Diploma - Certified Clinical Medical Assistant
Remington College
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