Summary
Overview
Work History
Education
Skills
Timeline
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Kierra Foster

Chesapeake,Virginia

Summary

I am enthusiastic and eager to contribute to team success through hard work. Paying attention to detail is my forte. I have superb organizational skills. A clear understanding of the tasks that are assigned to me will always get completed. I am motivated to learn, grow, and excel. I would do a great job of being a stocker because I am all about making things look more excellent and aesthetically pleasing. professional offering polished communication skills. I bring excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in the food industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses. Motivated Chili's experienced in seasonal roles with a superior talent for getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Delivers excellent customer service by practiced listening and speaking skills. Understands and utilizes sales, merchandising, and marketing skills. Personable Chili's offers 1 year of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Motivated Family Dollar experienced in seasonal roles with a superior talent for getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Delivers excellent customer service by practiced listening and speaking skills. Understands and utilizes sales, merchandising, and marketing skills.

Overview

2
2
years of professional experience

Work History

Hostess

Chili's Restaurant
Chesapeake, VA
05.2021 - 06.2022
  • Took reservations and to-go orders by phone answered customer questions and informed of accurate wait times.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • She cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Monitored seating area and checked restrooms regularly to keep them spotless.
  • It resolved guest and employee complaints to maintain customer satisfaction and workforce effectiveness.
  • Supported servers, food runners, and bussers with keeping the dining area ready for every guest.
  • The collected information from arriving customers to seat groups or place them on the waitlist.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Informed servers of newly seated parties for speedy service.
  • Stayed in open communication with the kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Documented reservations and communicated changes to guests.
  • She answered customer questions about hours, seating, and menu information.
  • I watched dining area staff evaluate server loads and calculate accurate wait times.
  • Used cash registers and credit card machines to cash out customers.
  • They planned and executed guest parties by organizing menus, spaces, and special requests.
  • Documented reservations, alerted servers and managers of large groups, and prepared to sit.
  • She worked with front-of-house staff to move tables and adjust the seating to accommodate groups with special requests.
  • She collaborated with the kitchen to inform customers of wait times and answer questions about food.

Cashier

Family Dollar
Portsmouth, VA
07.2020 - 06.2021
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Restocked and organized merchandise in front lanes.
  • Addressed customer needs and make product recommendations to increase sales.
  • Collected and authorized payments of guests.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Processed customer refunds and exchanges according to established guidelines.
  • Created price tags and merchandise signs.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Mentored new team members on sales software system operation.
  • Answered questions about store policies and addressed customer concerns
  • Helped customers complete purchases, locate items and join reward programs

Education

High School Diploma -

Deep Creek High School
Chesapeake, VA
06.2020

Skills

  • Organization
  • Problem resolution
  • Team management
  • Team building
  • Communication
  • Leadership
  • Problem Solving
  • Writing
  • Understanding Customer Needs

Timeline

Hostess

Chili's Restaurant
05.2021 - 06.2022

Cashier

Family Dollar
07.2020 - 06.2021

High School Diploma -

Deep Creek High School
Kierra Foster