KIERRA FREDERICK-AQUINO
COLUMBIA
Overview
10
10
years of professional experience
Work History
DISABILITY HEALTH AIDE
Morning Sun LLC
10.2017 - Current
- Assist clients with daily activities, enhancing their quality of life through personalized care
- Implemented care plans leading to improved client satisfaction and health outcomes
- Utilized empathy and communication skills to build trust and rapport with clients
- Adapted to diverse needs, ensuring a safe and supportive environment for all clients
Claims Advisor-pt
RemX
06.2022 - 07.2023
- Company Overview: remote
- Assisted patients with inquiries, enhancing satisfaction and reducing resolution time by 40%
- Resolved complex billing issues, improving accuracy and patient trust
- Collaborated with healthcare teams, ensuring seamless communication and service delivery
- Analyzed patient feedback, implementing changes that boosted service ratings
- Supported team in managing high call volumes, maintaining efficiency and empathy
- Remote
Patient Services Representative
Pearl Interactive
04.2015 - 06.2017
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
Education
BACHELORS - PSYCHOLOGY
Capella University
12.2024
MASTERS - HEALTHCARE ADMINISTRATION
Capella University
01.2025
Skills
- Team Coordination
- Quality Assurance
- Wellness Coaching
- Resource Management
- Conflict Resolution
- Health Coaching
- Community Outreach
- Data Management
- Crisis Management
- Wellness Strategy
- Client Engagement
- Crisis Resolution
- Quality Control
- Organizational Skills
- Communication Skills
- Feedback Implementation
- HIPPA Compliance
- Microsoft Office
- Customer Service
- Word Processing
- Software
Timeline
Claims Advisor-pt
RemX
06.2022 - 07.2023
DISABILITY HEALTH AIDE
Morning Sun LLC
10.2017 - Current
Patient Services Representative
Pearl Interactive
04.2015 - 06.2017
MASTERS - HEALTHCARE ADMINISTRATION
Capella University
BACHELORS - PSYCHOLOGY
Capella University
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