Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Education and Training
Timeline
Generic

Kierra Glover

Florissant,MO

Summary

Hello, my name is Kierra , I am a committed job seeker with a history of meeting company needs with consistent and organized practices. I am skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I am a hardworking employee with customer service, multitasking and time management abilities. I am devoted to giving every customer a positive and memorable experience.

Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Responsible professional willing to go extra mile to assist others with solving problems.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Medical Assistant

Mercy Hospital
10.2024 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Collected and documented patient medical information such as blood pressure and weight.

Receptionist

Mercy Hospital St. Louis
09.2021 - Current
  • Scheduled and confirmed appointments.
  • Updated and recorded customer or client information to maintain accounts.
  • Processed payments and updated accounts to reflect balance changes.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Caregiver

Visiting Angles
04.2017 - 03.2021
  • Supported bathing, dressing and personal care needs.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Laundered clothing and bedding to prevent infection.
  • Assisted with meal planning to meet nutritional plans.
  • Followed care plan and directions to administer medications.
  • Assisted clients with maintaining good personal hygiene.
  • Consulted with client care team to continually update care plans.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted disabled clients to support independence and well-being.

Dietary Aide

Barnes Hospital
11.2016 - 02.2018
  • Set up trays and food service carts to deliver food to residents.
  • Helped with meal prep for daily meals, following strict sanitation and food handling guidelines
  • Treated patients and team members with dignity and respect.
  • Followed dietary procedures in accordance with established policies.
  • Guided individuals in food selection, preparation or menu planning based upon nutritional needs.

Education

High School Diploma -

Soldan International Studies
St Louis, MO
05.2016

Skills

  • Multi-Line Telephone Skills
  • Recordkeeping and Bookkeeping
  • Organization and Efficiency
  • Meticulous and Organized
  • Customer Service
  • Positive Attitude and Energetic
  • Microsoft Office
  • Data Entry and Database Software
  • Medical office administration
  • Patient-focused care

Accomplishments

  • Recognized for outstanding dedication to patient care.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.

Certification

  • CPR Certification
  • BLS Certification

Education and Training

other

Timeline

Medical Assistant

Mercy Hospital
10.2024 - Current

Receptionist

Mercy Hospital St. Louis
09.2021 - Current

Caregiver

Visiting Angles
04.2017 - 03.2021

Dietary Aide

Barnes Hospital
11.2016 - 02.2018

High School Diploma -

Soldan International Studies

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