Kierra Hose
Pflugerville
Summary
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Home Supervisor
Austin State Supported Living Center
Austin
09.2024 - Current
- Supervised daily activities of residents in a supportive living environment.
- Coordinated care plans with healthcare professionals and family members.
- Trained staff on best practices for resident support and safety protocols.
- Managed scheduling of staff shifts to ensure adequate coverage and support.
- Facilitated communication between residents, families, and multidisciplinary teams.
- Developed and implemented recreational programs to enhance resident engagement.
- Ensured compliance with state regulations and internal policies for quality care.
- Resolved customer complaints promptly and professionally.
- Directed emergency response protocols during accidents or disasters.
- Developed and implemented strategies to increase efficiency of home management operations.
- Developed plans to improve overall efficiency of operations in the home.
- Trained new employees on policies, procedures, and job duties related to home management.
- Conducted performance reviews for personnel under supervision.
- Created an organized system for filing documents, tracking progress, and monitoring daily activities.
PCT (Patient Care Technician)
DaVita
Austin
09.2017 - Current
- Receive patient into treatment area. Weigh patient, take temperature and blood pressure pre and post dialysis. Document on all dialysis flow sheets.
- Perform and record patient observation: vital signs and all other parameters of ESRD patients, obtain blood samples and culture specimens, and prepares for shipment.
- Review dialysis orders, notes general physical and mental condition of patient through observations and interview, provide data to determine compliance to dietary or medical regimen. Document observations appropriately.
- Provide chronic hemodialysis therapy: recommends a dialysis plan for ultrafiltration to RN, initiate dialysis via approved accesses, observe all safety measures, monitor patient vital signs applicable to critically ill patients, administer fluid therapy or other appropriate treatments as directed, document activity appropriately.
- Collect patient data: monitor and document status of vascular accesses, review lab work, patient observations, and seek guidance when levels are out of "normal" range for ESRD patients.
- Perform the following only under the direction of an RN
- Set up and monitor dialysis machines and systems: Observe dialysis machines and RO water system for correct functioning, respond to visual and audible alarms and makes appropriate adjustments pre, during and after the dialysis treatment.
- Dismantle, clean and disinfect dialysis machines and equipment
Medication Aide
Brookdale Assisted Living
Austin
07.2016 - 11.2019
- Administering the requisite medicines and injections and maintaining MAR (Medication Administration Record) according to the organizational policies.
- Monitoring vital signs and the effects of medication on the patient.
- Reporting the adverse effects, allergies or other side effects occurring in the patient to the registered nurse.
- Identifying the problem cause along with the help of the registered nurse and changing the medication procedure.
- Storing the medicines in a safe environment.
- Maintaining cleanliness and hygiene in the patient's room
Pna 3
Austin State Hospital
Austin
10.2013 - 07.2017
- Provides patient care and assists patients with Activities of Daily Living based on the developmental and age specific population needs.
- Observes and reports patient's behavior, physical condition and significant changes or events in a timely manner in accordance with hospital policies/procedures.
- Engages patients in therapeutic interactions and supports unit milieu/programs to assist patients in meeting recovery plan objectives.
- Demonstrates support for and participation in performance improvement efforts toward implementation of a recovery/trauma-informed care (TIC) treatment/recovery planning environment.
- Exhibits proficiency in crisis intervention, verbal de-escalation, and PMAB with no occurrences of inappropriate use of PMAB.
- Documents patients' behaviors, physical condition and significant changes or events in a timely manner in accordance with hospital policies/procedures.
- Serves as an effective member of the recovery team.
Customer Service Representative/ Technical Support
Harte Hanks
Austin
06.2011 - 06.2013
- Basic over view (working in a high end call center taking over or up to 200 calls a day. Working for FedEx dealing with upset customers and being able to trouble shoot or resolve any issue that customer might have in a reasonable time.)
- Job Duties (Customer Service Representative - assisting customers over the phone with packages being shipped through FedEx. Tracking packages, rerouting packages, and putting traces on packages that hadn't been delivered on time. Taking over 200 calls a day.
- Technical support (website) - Assisting customers in U.S as well as Canada with issues with website shipping. Having to troubleshoot any issue there was on the website. Being able to use company resources to resolve the issue.
- Technical Support (Software) - being able to assist customers in U.S. as well as Canada with any shipping issues. Also trouble shooting any problems with software. Being able to assist with databases and networking printers as well. While trouble shooting issues and speaking with customer also being able to take notes and give description of every step taken to resolve issue. Being able to use company resources to fix any problem the customer might have as well as escalating cases to the proper team.
Primary Care Assistant
Girling Home Health Care
Austin
10.2009 - 02.2010
- Assisting the patient with daily care such as cleaning, grooming, bathing, shopping, cooking, and assisting the patient with whatever else they need.
Education
Certificate - Nursing Assistant
Elgin Nursing and Rehabilitation
Elgin, TXDiploma - Medical Assistant
Everest Institute
Austin, TXG.E.D -
Austin Community College
Austin, TXSkills
- INFECTION CONTROL
- MEDICAL TERMINOLOGY
- BILLING
- CODING
- ICD
- CNA
- Med Tech
- Cna Certified
- Injections
- Medical Records
- Patient Care
- Phlebotomy
- Scheduling
- Vital Signs
- EKG
- Home Health
- Certified Nursing Assistant
- Dialysis Experience
- CPT Coding
- ICD-9
- Medical Billing
- EMR Systems
- ICD-10
- Primary Care Experience
- Critical Care Experience
- Laboratory Experience
- Medical Coding
- Front desk
- Medical receptionist
- Customer service
- Computer literacy
- Technical support
- Typing
- Leadership
- Documentation review
- Help Desk
- Intake
- Medical office experience
- Phone etiquette
- Communication skills
- Sales
- Specimen collection / processing
- Epic
- Cerner
Additional Information
Pharmacology, Autoclave, Hearing & Vision Screening, Vaginal Set-up & Assist, Breast Examination, IV Set-up, Pediatric Measurements, Peak Flow Meter, Ear/eye lavage, Patient Draping, Diagnostic testing, Phlebotomy, Dosage calculations, Vital signs, EKGs, Administration of medications, Injections, Bandaging & Wound Care, Suture removal, Health histories, Asepsis & infection control, Medical Terminology, Health Records Management, Reception and Phone Skills, Appointment Setting, Bookkeeping and Basic Accounting, Treatment Authorization Referrals, Insurance Billing: CMS-1500, Coding: CPT & ICD-9, MS Office 2000
Certification
- CNA
- CPR Certification
- Driver's License
- CCHT
- Certified Hemodialysis Technician
Assessments
Home health aide skills, Proficient, 02/01/21
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Home Supervisor
Austin State Supported Living Center
09.2024 - Current
PCT (Patient Care Technician)
DaVita
09.2017 - Current
Medication Aide
Brookdale Assisted Living
07.2016 - 11.2019
Pna 3
Austin State Hospital
10.2013 - 07.2017
Customer Service Representative/ Technical Support
Harte Hanks
06.2011 - 06.2013
Primary Care Assistant
Girling Home Health Care
10.2009 - 02.2010
Certificate - Nursing Assistant
Elgin Nursing and Rehabilitation
Diploma - Medical Assistant
Everest Institute
G.E.D -
Austin Community College