Kierra Ingram
Waltham,MA
Summary
Versatile and dynamic professional with a proven track record in behavioral health and customer service, notably at CareWell Urgent Care. Skilled in Applied Behavior Analysis and patient scheduling, I excel in enhancing patient and customer experiences. Achieved significant improvements in workflows and guest satisfaction, demonstrating exceptional case management and interpersonal abilities.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Assistant/Front Desk Medical Receptionist
CareWell Urgent Care
Raynham, MA
08.2023 - 12.2024
- Scheduled appointments for patients via phone and in person.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Kept examination rooms clean, stocked with necessary supplies, and prepared for incoming patients.
- Documented notes during patient visits.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
ABA Speech Therapist
LEARN Behavioral
Norwood, US
11.2021 - 03.2023
- Working with autistic children one-on-one.
- Practicing behavior learning, speech therapy, and channeling emotions.
- Instructed clients in techniques for more effective communication.
- Consulted, evaluated and diagnosed communication and cognitive-communication deficits and dysphagia.
- Conducted research studies related to the field of Speech-Language Pathology.
Costumer Service Representative
Mass Health Information Management
Boston, US
11.2017 - 09.2021
- Hands on with everything located in my department
- Answering phone calls, filing, taking messages, giving tours, and other extra activities that were assigned.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Barista
Starbucks
Brookline, US
01.2014 - 03.2018
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
- Created signs and displays to advertise store products or events.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Prepared and served hot or cold beverages.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
Guest Services
Td garden
Boston, US
08.2013 - 04.2017
- Implemented new strategies to enhance guest services and improve overall guest satisfaction scores.
- Oversaw daily operations of guest services department to ensure exceptional customer experience.
- Directed training, policies, staff scheduling and current promotions for guest services team.
- Coordinated special events related to guest services such as open houses or promotional activities.
Care Assistant
Care assistant
Boston, US
06.2012 - 06.2014
- Developed relationships with residents and patients through meaningful conversation.
- Assisted with physical therapy exercises prescribed by a licensed therapist.
- Encouraged independence among residents and patients whenever possible.
- Assisted elderly patients with activities of daily living, including bathing, dressing and eating.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Recorded client status progress and challenges in logbooks and reports.
Education
High school -
Charlestown High School
Charlestown, MA06-2017
Skills
- Customer Service
- Applied Behavior Analysis
- Guest Services
- Special Education
- Behavioral Therapy
- Barista Experience
- Coffee Experience
- Autism Experience
- Medical Receptionist
- Behavioral Health
- Patient scheduling
- Electronic health records
- Customer service
- Appointment management
- Case management
- Appointment setting
Certification
medical assistant certification
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
References
References available upon request.
Timeline
Medical Assistant/Front Desk Medical Receptionist
CareWell Urgent Care
08.2023 - 12.2024
ABA Speech Therapist
LEARN Behavioral
11.2021 - 03.2023
Costumer Service Representative
Mass Health Information Management
11.2017 - 09.2021
Barista
Starbucks
01.2014 - 03.2018
Guest Services
Td garden
08.2013 - 04.2017
Care Assistant
Care assistant
06.2012 - 06.2014
High school -
Charlestown High School
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