Kierra Jenkins
Washington,DC
Summary
Dynamic professional with a proven track record, excelling in vendor collaboration and cloud applications. Known for exceptional customer service and meticulous attention to detail, I thrive in problem-solving environments, delivering impactful solutions that drive operational efficiency.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Business & Integration Sr. Arch Analyst
Accenture
03.2020 - Current
- Collaborate with vendors, stakeholders, and IT personnel to enhance business systems.
- Maintain and support platform and cloud applications, ensuring operational efficiency.
- Serve as subject matter expert in troubleshooting, testing, and resolving business issues.
- Provide excellent customer service by addressing issues promptly and professionally.
Academic Program Specialist
University of Maryland University College
02.2019 - 03.2020
- Delivered strategic recommendations and solutions to client challenges, improving processes.
- Boosted ERP utilization productivity, increasing business continuity by 32%.
- Tracked deliverables, verified data, and managed sensitive information systems with accuracy.
Research Assistant II
Georgetown University
Washington, District of Columbia
10.2015 - 08.2017
- Managed daily laboratory operations and ensured compliance with safety regulations.
- Trained and supervised laboratory staff on equipment usage and safety practices.
- Analyzed data using statistical software to identify trends and patterns.
- Prepared reports summarizing research findings for presentations.
Restaurant Crew Member
Chipotle Mexican Grill
06.2012 - 09.2014
- Provided friendly, high-quality customer service and adapted to changing customer volume.
- Maintained cleanliness and organization to meet corporate sanitation standards.
- Prepared food accurately and efficiently, following recipes and operational guidelines.
Hostess/Runner
Outback Steakhouse
12.2008 - 07.2009
- Scheduled dining reservations and arranged special services for patrons.
- Ensured prompt and professional service while addressing customer concerns.
- Maintained cleanliness and organization in dining areas and serving stations.
Education
Master of Science -
Georgetown University
Washington, DC05-2018
Bachelor of Science -
Towson University
Towson, MD12.2014
Skills
- Customer service
- ERP systems management
- Data management
- Effective communication
- Attention to detail
- Problem solving
Certification
- ICAgile Certified Professional (ICP)
References
References available upon request.
Timeline
Business & Integration Sr. Arch Analyst
Accenture
03.2020 - Current
Academic Program Specialist
University of Maryland University College
02.2019 - 03.2020
Research Assistant II
Georgetown University
10.2015 - 08.2017
Restaurant Crew Member
Chipotle Mexican Grill
06.2012 - 09.2014
Hostess/Runner
Outback Steakhouse
12.2008 - 07.2009
Master of Science -
Georgetown University
Bachelor of Science -
Towson University
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