Kierra Jones
Natchez,MS
Summary
Ward Clerk experienced in high-volume hospital environments and skilled in handling both administrative and patient-focused tasks. Good time management and problem-solving abilities, as well as advanced understanding of clerical needs and confidentiality requirements.
Overview
5
5
years of professional experience
Work History
Ward Clerk PRN
Trinity Medical Hospital
10.2022 - Current
- Organized paperwork for doctors, nurses, and patients.
- Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
- Organized paperwork such as charts and reports for office and patient needs.
- Documented latest information in computer system and printed paperwork.
Customer Service Representative
Loss Prevention Services
01.2023 - 03.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Clinical Assistant
Forrest General Hospital
08.2020 - 08.2022
- Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
- Assisted patients with basic care needs.
- Ensured accurate documentation of vital signs, symptoms, and medical histories for informed decision-making by healthcare providers.
- Assisted healthcare professionals in providing high-quality treatment to patients, ensuring a smooth workflow.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed EKGs and other tests based on patient presentation in office.
Life Enrichment Coordinator
Ellisville State School
08.2019 - 08.2020
- Established strong relationships with community partners to bring additional resources and opportunities to enrich the lives of residents.
- Provided compassionate support to residents coping with personal losses or challenging life events by offering emotional support and connecting them with relevant resources within the community.
- Evaluated program effectiveness regularly, utilizing feedback from residents, families, and staff to make continuous improvements in programming offerings.
- Increased family involvement in life enrichment activities by hosting special events and maintaining open lines of communication with residents'' loved ones.
- Promoted a positive environment within the facility by fostering teamwork among staff members and encouraging collaborative problem-solving efforts.
Education
Bachelor of Arts - Therapeutic Recreation
University of Southern Mississippi
Hattiesburg, MS12.2018
Skills
- Strong Organization
- Data Entry
- Task Delegation
- Healthcare experience
- Records Management
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Assessment and Evaluation
- Innovation and Creativity
Timeline
Customer Service Representative
Loss Prevention Services
01.2023 - 03.2024
Ward Clerk PRN
Trinity Medical Hospital
10.2022 - Current
Clinical Assistant
Forrest General Hospital
08.2020 - 08.2022
Life Enrichment Coordinator
Ellisville State School
08.2019 - 08.2020
Bachelor of Arts - Therapeutic Recreation
University of Southern Mississippi
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