Summary
Overview
Work History
Education
Skills
Coursework
Timeline
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Kierra Kent

San Marcos,Texas

Summary

Passionate future graduate of Texas State University seeking a full-time position that offers challenges that will allow the application of knowledgeable skills in a professional setting. Completed extensive work in chemistry and biology courses that helped develop analytical skills, laboratory techniques, and the ability to understand and write scientifically. A vast background in customer service has aided in the development of exceptional communication, collaboration, and management skills

Overview

5
5
years of professional experience

Work History

Community Assistant

The Grove At San Marcos (Scion)
San Marcos, TX
07.2023 - Current
  • Prioritized interactions and communication with customers.
  • Provided community and amenity tours.
  • Maintained open communication with tenants to proactively handle questions and complaints.
  • Prepared and processed applications, initial payments and security documentation for new residents.
  • Provided feedback on sales barriers and customer objections to management team.
  • Assisted with social media and communication on various platforms to engage customers.
  • Assisted with planning, promoting and executing customer experience initiatives, engagement initiatives, and additional marketing opportunities.
  • Assisted with general housekeeping involved with opening, closing and maintaining office, clubhouse, grounds and amenities.
  • Responded promptly and effectively to out-of-hours emergencies such as maintenance needs and criminal incidents

Team/Ship From Store Member

The Gap Factory
San Marcos, TX
04.2023 - 08.2023
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Operated register to process payments, collect cash payment, and promote loyalty by educating customers about loyalty programs such as credit cards
  • Organized and recovered shelves, put away returns and cleaned spills and messes to maintain high standards throughout sales floor.
  • Tracked number of units processed, start and end times.
  • Supported sales floor, fitting room, check out, and back of house processes

Community Assistant

The Oasis (Asset Living)
San Marcos, TX
04.2022 - 01.2023
  • Supported management in achieving occupancy and retention goals by performing administrative tasks related to leasing, marketing, and customer service
  • Performed administrative tasks including but not limited to copying documents, filing resident files, preparing notices, handling resident calls, and organizing rent payments and other collateral materials
  • Manage excellent customer service and monitor service request turnaround and responsiveness
  • Conducted all functions necessary to close sale, including making appointments, generating new leads, making 80 calls daily, conducting tours, maintaining model units, and all necessary follow-ups
  • Utilized established sales and marketing strategies to increase property traffic, maintain closing ratios, and work to achieve and exceed leasing goals
  • Managed and created social media ideas and events to increase traffic, sales, and exposure.

Assistant Lead Manager/Stylist

Lane Bryant
Pearland, TX
08.2019 - 08.2020
  • Takes responsibility for decisions made to execute own work and results.
  • Contributed to environment that promotes taking risk and out-of-the-box thinking.
  • Demonstrated respect and openness for differing ideas, opinions, and backgrounds.
  • Prepared online orders and handled ship-from-store responsibilities.
  • Lead and directed execution of tasks.
  • Educated associates on marketing initiatives, lifestyle concepts, and product knowledge.
  • Operated as Store Manager in absence of another manager
  • Lead activities required to achieve all store goals including financial objectives, client service, talent management, operational controls, asset protection and safety, and merchandise presentation.

Education

Bachelor of Science - Chemistry

Texas State University
San Marcos, TX
05.2024

No Degree - Life Sciences

San Jacinto College District
Pasadena, TX
08.2020

High School Diploma -

Glenda Dawson High School
Pearland, TX
05.2018

Skills

  • Management
  • Quantitative Analysis (MS, GC, PCR, Titration)
  • Biology and Chemistry Laboratory Techniques
  • Scientific Writing
  • Proficient in Microsoft Office
  • Verbal and Written communication
  • Documentation expertise
  • Analytical Skills
  • Literature Review
  • Customer Service
  • Teamwork and Collaboration
  • Attention to Detail

Coursework

Chemistry:

  • General Chemistry I & II and Laboratory
  • Organic Chemistry I & II and Laboratory
  • Physical Chemistry I
  • Physical Chemistry II and Laboratory
  • Descriptive Inorganic Chemistry
  • Instrumental Analysis and Advanced Laboratory
  • Biochemistry
  • Advanced Inorganic Chemistry and Laboratory

Biology:

  • Functional Biology and Laboratory
  • Organismal Biology and Laboratory
  • Genetics and Laboratory
  • Evolution
  • Cancer Biology
  • Cells Physiology and Laboratory
  • Microbiology and Laboratory
  • Human Anatomy & Physiology I & II and Laboratory

Mathematics:

  • Calculus I & II
  • Intro Probability & Statistics

Physics:

  • Mechanics and Laboratory
  • Electricity and Magnetism and and Laboratory

Timeline

Community Assistant

The Grove At San Marcos (Scion)
07.2023 - Current

Team/Ship From Store Member

The Gap Factory
04.2023 - 08.2023

Community Assistant

The Oasis (Asset Living)
04.2022 - 01.2023

Assistant Lead Manager/Stylist

Lane Bryant
08.2019 - 08.2020

Bachelor of Science - Chemistry

Texas State University

No Degree - Life Sciences

San Jacinto College District

High School Diploma -

Glenda Dawson High School

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Kierra Kent