Kierra Lewis
Little Rock,AR
Summary
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Overview
15
15
years of professional experience
Work History
Customer Service Advocate
Verizon Wireless
01.2015 - 11.2021
- Handles a high volume of inbound customer calls and is responsible for providing high quality customer service on calls that are generally routine and sometimes unique in nature.
- Responsible for conducting Tier 1 troubleshooting when customers require device assistance, Provide customer service transactions, including but not limited to: equipment troubleshooting, call handling, billing, service and equipment inquiries and all other customer transactions
- Handles own customer escalations and minimize transfers.
- Listen and respond appropriately in all customer interactions
- Manage customer relationships by performing the full range of customer service functions
- Use common courtesy and discretion to achieve customer loyalty.
- Empathize and acknowledge customer concerns to create trust and develop a partnership.
- Use negotiation and problem solving skills to resolve customer concerns.
- Identify and asses customer needs based on interaction.
- Troubleshoot and communicate technical answers clearly and concisely.
- Take accountability for and resolve all customer issues and follow up when appropriate.
- Review all customer account information while on calls to identify and match customer’s need with the appropriate product and service.
- Utilize tools and resources on every call to make appropriate recommendations to customers.
- Offer and educate the customer on the benefits of products and services and explain how the recommendations will add value to the customer’s wireless experience.
- Demonstrate personal commitment to VZW code of conduct and business guidelines in all areas of work.
- Adhere to attendance guidelines to ensure successful contribution to team’s goals and performance.
- Demonstrate personal commitment to work effectively and become a valuable member of the VZW team.
Dispatcher
Wehco Video Client Care
03.2014 - 01.2015
- Calling customers to see if they are available for a tech
- Making sure jobs are routed in the shortest distance
- Trouble shooting issues with customer home phone services
- Adding equipment for technicians
Cable Customer Service Rep
Wehco Video Client Care
11.2013 - 03.2014
- Setting customers up with home phone, cable and internet services
- Answering questions about billing
- Providing information about the new television shows that are coming out
- Data Entry
Customer Service Business Representative
Custom Direct
12.2010 - 07.2012
- Handle inbound calls
- Maintain a good handle time
- Ensuring a professional attitude
- Maintain/Excel call center standards
- Assisting/Placing orders for business owners and personal accounts
- Being a back up support specialist
- Taking sup calls & answering emails
Sales Associate
DSW(Designer Shoe Warehouse)
03.2010
- Responsible for ensuring great customer service
- Responsible for wonderful time management
- Providing customers with help on finding their dream shoe
- Assisting with the Reward Percentage
Sales Associate
Quiznos
02.2010 - 06.2010
- Responsible for keeping a clean and sanitized area
- Responsible for wonderful time management
- Responsible for making deliveries to companies also residents
- Ensuring every customer with great customer service
Food Truck Operator
Khicken Koop
02.2022 - Current
- Greet customers, answer menu questions and responded to complaints.
- Increase customer satisfaction by providing efficient and friendly service in a fast-paced food truck environment.
- Accept orders and pack food for takeout and delivery.
- Ensure cleanliness and safety within food truck, adhering to local health department guidelines.
Education
Diploma -
Justin Ford Kimball
01.2007
Skills
- Call center experience
- Decision-making
- Customer satisfaction measurement
- Effective negotiation
- Food preparation
- Attention to detail
- Problem-solving skills
- Data entry
- Client acquisition
- Follow-up skills
Timeline
Food Truck Operator
Khicken Koop
02.2022 - Current
Customer Service Advocate
Verizon Wireless
01.2015 - 11.2021
Dispatcher
Wehco Video Client Care
03.2014 - 01.2015
Cable Customer Service Rep
Wehco Video Client Care
11.2013 - 03.2014
Customer Service Business Representative
Custom Direct
12.2010 - 07.2012
Sales Associate
DSW(Designer Shoe Warehouse)
03.2010
Sales Associate
Quiznos
02.2010 - 06.2010
Diploma -
Justin Ford Kimball
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