Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Kierra Lozano

Delmar

Summary

Accomplished supervisor dedicated to exceeding customer expectations and driving company goals. Builds strong relationships with employees, fostering professionalism and teamwork. Thrives in fast-paced environments, utilizing exceptional prioritization, organization, and communication skills. Creates a pleasant atmosphere for both peers and customers, ensuring a positive experience for all.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Client Service Supervisor

Pioneer
04.2023 - Current
  • Conducted regular team meetings to discuss goals, progress updates, challenges faced, creating an environment where all voices were heard.
  • Supervised day-to-day operations, ensuring a high level of quality service delivery to clients.
  • Developed strong relationships with clients, fostering trust and loyalty that resulted in repeat business.
  • Maintained Compliance guidelines while upholding exceptional levels of client service standards.
  • Maintained accurate records of client interactions through diligent documentation practices that allowed seamless information transfer among colleagues when needed.
  • Enhanced client satisfaction by addressing concerns and resolving issues in a timely manner.
  • Delegated tasks according to individual strengths, optimizing skill utilization and overall team performance.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Provided leadership, guidance and support to staff members.
  • Referred clients to appropriate team members to meet client needs.

Supervisor

Stewart’s Corp
04.2017 - 06.2023
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Maintained clean and well-organized production areas.
  • Implemented customer service policies to enhance satisfaction.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Monitored daily cash discrepancies, inventory shrinkage.
  • Assisted with training and mentoring new staff members.
  • Interacted well with customers to build connections and nurture relationships.
  • Completed point of sale opening and closing procedures.

Store Manager

Stewart’s Corp
10.2020 - 02.2023
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Implemented successful staff incentive programs to motivate employees.
  • Implemented business strategies, increasing revenue.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Observed each employee's individual strengths and improved areas of weakness when possible.
  • Handled problematic customers and clients to maintain excellent customer service.
  • Reported issues to higher management with great detail.
  • Approved regular payroll submissions for employees.
  • Managed crew size on average of 10 employees.
  • Maintained growth of sales on monthly basis.

Supervisor

Dollar Tree Department Store
09.2015 - 02.2017

Education

GED -

N/A
2015

Last Completed Year 11th Grade -

Bethlehem High School
2014

Skills

  • Customer Relationships
  • Daily Transactions Review
  • Prioritizing and Organization
  • Performance Tracking and Evaluations
  • Safe Work Methods
  • Performance Motivation
  • Following Supervisor Instructions
  • Complex Problem-Solving
  • Shrinkage Prevention
  • Scheduling and Coordinating
  • Strong leadership
  • Training and mentoring
  • Customer relations
  • Team building
  • Multitasking

Accomplishments

Was voted cluster "Moo-ver" in 2020 for exceeding expectations of my position.

Sales Star for Q4 2023

Certification

  • Notary Public

Timeline

Client Service Supervisor

Pioneer
04.2023 - Current

Store Manager

Stewart’s Corp
10.2020 - 02.2023

Supervisor

Stewart’s Corp
04.2017 - 06.2023

Supervisor

Dollar Tree Department Store
09.2015 - 02.2017

Last Completed Year 11th Grade -

Bethlehem High School

GED -

N/A

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