Kierra Martin
Los Angeles,CA
Summary
Highly customer-focused with background as Service Champion. Experience spans across delivering exceptional service, resolving complaints, and ensuring customer satisfaction. Strengths include proactive problem-solving, effective communication skills and adaptability in fast-paced environments. Notable impact made in previous roles by improving customer retention rates and enhancing overall client experience through stellar service delivery.
Overview
2
2
years of professional experience
Work History
Camp Counselor
KAOS Camp
Danville, CA
06.2024 - 08.2024
- Facilitated group problem-solving discussions to build positive relationships among campers.
- Created an environment conducive to learning by implementing positive reinforcement strategies.
- Enforced safety rules while supervising high ropes course activities such as zip lining and rock climbing walls.
Private Nanny
Self-employeed
Alamo, CA
06.2023 - 09.2023
- Maintained a safe, healthy and nurturing environment for the children in their home.
- Provided supervision and guidance to ensure safety of children in all situations.
- Engaged in creative play with the children such as reading stories, playing games or drawing pictures.
Service Champion
Taco Bell
Alamo, CA
07.2022 - 04.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
High School Diploma -
San Ramon Valley High School
Danville, CA06-2024
Skills
- Problem-Solving
- Compassionate communication
- Performance Improvement
- Staff Management
- Cash Register Operation
- Customer Service
- Order Taking
Affiliations
- I am trying to become an actress
Languages
English
Professional
References
References available upon request.
Timeline
Camp Counselor
KAOS Camp
06.2024 - 08.2024
Private Nanny
Self-employeed
06.2023 - 09.2023
Service Champion
Taco Bell
07.2022 - 04.2023
High School Diploma -
San Ramon Valley High School
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