Kierra Matthews
Natchez,MS
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound/outbound calls and sustaining satisfactory relationships with customers. Offers skills with CRM systems paired with outstanding listening and multitasking abilities. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using Experity appointment scheduling system to manage over 80 patients weekly. Organized and accurate in managing patient flow. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Fast Pace Health
11.2023 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Enhanced patient satisfaction by efficiently managing front desk operations and addressing inquiries in a timely manner.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Obtained payments from patients and scanned identification and insurance cards.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Processed medical insurance claims and payments.
BDC Agent
Natchez Nissan
07.2023 - 08.2023
- Increased customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined communication processes for improved efficiency and faster response times.
- Maintained a high level of professionalism while interacting with clients, fostering strong relationships.
- Collaborated with sales team to ensure consistent messaging and seamless customer experiences.
- Assisted in the development of promotional materials, resulting in increased brand awareness among target demographics.
- Contributed to the achievement of monthly sales targets through diligent outreach efforts and effective lead nurturing.
- Coordinated special events for prospective customers, generating interest in dealership offerings and driving foot traffic onsite.
- Monitored online reputation management platforms, responding to reviews diplomatically to maintain a positive brand image.
- Worked with sales department to develop sales strategies and techniques.
Internet Auto Sales Customer Service Representative
Loss Prevention Services, LLC
05.2022 - 07.2022
- Provided primary customer support to internal/external customers
- Answered customer telephone calls promptly to avoid on-hold wait times
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Updated account information to maintain customer and client records.
Customer Service Advisor
Blackboard Inc.
08.2021 - 11.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained and managed customer files and databases.
- Updated, entered and reviewed customer data.
- Communicated effectively via telephone, email and in person with prospective customers.
- Understood and thoroughly explained services provided to customers and potential customers.
Deli Clerk
Natchez Market
10.2019 - 12.2019
Customer Host
Walmart
07.2017 - 09.2017
- As a greeter, my job wasn't just about making people feel welcomed, it was about protecting the store against theft, checking receipts and watching customers as they leave to ensure their safety.
Education
High school diploma -
Natchez High School
Natchez, MS05.2015
Skills
- Microsoft Office (5 years)
- Typing (5 years)
- Computer Skills
- Food Preparation
- Data Entry
- Flexibility
- Team Work
- Reliability
- Communication Skills
- Time Management
- Cash Handling
- Organizational Skills
- CRM Software
- Medical Records
- Front Desk
- HIPAA Compliance
- Referral Verification
- Mail Management
- Medical Office Administration
- Payment Collection
- Insurance Verification
- Medical Charting
- Workflow Optimization
- Front Desk Operations
- Patient Scheduling
- Telephone Etiquette
- Problem Solving
- Multitasking
- Documentation
- Active Listening
- Attention to Detail
- CPR Certified
Certification
- Basic Life Support (BLS) - 11/01/23 to 11/01/24
- First Aid Certification
- CPR Certification
- Driver's License
Assessments
- Work motivation, Proficient, 04/01/21
- Customer focus & orientation, Proficient, 07/01/21
- Recruiting, Proficient, 06/01/22
- Sales skills, Proficient, 10/01/20
- Nursing assistant skills, Proficient, 07/01/21
- High school classroom management, Proficient, 08/01/23
- Data entry: Attention to detail, Proficient, 12/01/22
- Medical terminology, Proficient, 07/01/21
- Management & leadership skills: Impact & influence, Proficient, 05/01/22
- Call center customer service, Proficient, 07/01/21
- Administrative assistant/receptionist, Proficient, 08/01/21
- Attention to detail, Proficient, 04/01/22
- Working with MS Word documents, Proficient, 08/01/21
- Written communication, Proficient, 08/01/21
- Retail customer service, Proficient, 08/01/23
- Attention to detail, Proficient, 07/01/21
- Protecting patient privacy, Proficient, 05/01/22
- Customer service, Proficient, 06/01/22
- Supervisory skills: Motivating & assessing employees, Proficient, 06/01/22
- Teamwork: Interpersonal skills, Proficient, 12/01/22
- Work style: Reliability, Proficient, 08/01/21
- Work style: Professionalism, Proficient, 06/01/22
- Basic computer skills, Proficient, 04/01/22
- Analyzing data, Proficient, 12/01/21
- Customer focus & orientation, Proficient, 06/01/22
- Recruiting, Proficient, 08/01/21
- Medical receptionist skills, Proficient, 05/01/22
- Customer service, Proficient, 07/01/20
- Protecting patient privacy, Proficient, 08/01/23
Timeline
Medical Receptionist
Fast Pace Health
11.2023 - Current
BDC Agent
Natchez Nissan
07.2023 - 08.2023
Internet Auto Sales Customer Service Representative
Loss Prevention Services, LLC
05.2022 - 07.2022
Customer Service Advisor
Blackboard Inc.
08.2021 - 11.2021
Deli Clerk
Natchez Market
10.2019 - 12.2019
Customer Host
Walmart
07.2017 - 09.2017
High school diploma -
Natchez High School
Similar Profiles
Kayla LackKayla Lack
Front Office Manager at Fast pace healthFront Office Manager at Fast pace health
Kayla MorganKayla Morgan
Family Nurse Practitioner at Christian Family Medicine - Fast Pace HealthFamily Nurse Practitioner at Christian Family Medicine - Fast Pace Health
Tiffany CarneyTiffany Carney
X-Ray Technologist at Fast Pace HealthX-Ray Technologist at Fast Pace Health
JAIME HORNOSKYJAIME HORNOSKY
Clinical Pharmacy Technician at Fast Pace HealthClinical Pharmacy Technician at Fast Pace Health
Erin HicksErin Hicks
Registered Nurse- Med-Surg Charge RN, Outpatient Infusion Coordinator at Trinity MedicalRegistered Nurse- Med-Surg Charge RN, Outpatient Infusion Coordinator at Trinity Medical