Kierra Mckinney
Hurst
Summary
Professional healthcare provider with strong expertise in patient care and support. Skilled in assisting medical staff, managing patient needs, and maintaining healthcare standards. Known for effective teamwork, adaptability, and reliability in fast-paced environments. Proficient in vital signs monitoring, patient mobility assistance, and medical documentation.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Kindred Dallas Central Hospital
06.2024 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Direct Care Provider
St. Mary’s Training School
01.2021 - 05.2024
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with self-administered medications.
- Documented vitals, behaviors and medications in client medical records.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Customer Service Representative
American Home Shield
01.2018 - 08.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Maintained high standards of customer service by building relationships with clients.
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
Event Specialist
Advantage Solutions
09.2016 - 06.2018
- Coordinated schedules and timelines for events.
- Mentored customer service, marketing, sales and accounting teams.
- Provided positive first impressions to welcome existing, new and potential customers.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
Customer Service Representative
Afni
09.2017 - 12.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Associate Degree In Nursing - Nursing
South College
05.2022
Peabody Magnet High School
Alexandria, LA05.2015
Skills
- Client Direct Care
- EMR Systems
- Direct Care Staff Oversight
- Client Records Management
- Data Entry and Maintenance
- Customer Account Management
- Call Documentation
- Excellent Attention to Detail
- Customer Information Databases
- Document and Records Management
- CPR certification
- Basic life support
Certification
- First Aid/CPR Certified
Timeline
Patient Care Technician
Kindred Dallas Central Hospital
06.2024 - Current
Direct Care Provider
St. Mary’s Training School
01.2021 - 05.2024
Customer Service Representative
American Home Shield
01.2018 - 08.2018
Customer Service Representative
Afni
09.2017 - 12.2017
Event Specialist
Advantage Solutions
09.2016 - 06.2018
Associate Degree In Nursing - Nursing
South College
Peabody Magnet High School
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