Kierra Minor
Albany,GA
Summary
Secure position with a company that encourages employee and advancement opportunities, utilizing work-related skills and experience to meet company objectives. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
Work History
telephone interviewer
GDCC West LLC
- Followed call center protocols when notifying participants of call purpose and use of information
- Delivered information from script regarding surveys for on-demand phone project assignment
- Coded data from participant interviews
- Conducted interviews with participants to assess eligibility
- Exceeded goals through effective task prioritization and great work ethic.
- Gathered data and insights from participants during telephone interviews.
- Administered phone interviews to survey participants.
- Completed surveys by rechecking contact information before ending each call.
- Excellent communication skills, both verbal and written.
CRS-Customer Service Representative
Dialog Direct
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided information regarding charge accounts and loyalty programs
- Answered constant flow of customer calls with minimal wait times
- Answered customer telephone calls promptly to avoid on-hold wait times
- Assessed caller accounts to determine benefits, identify service needs and resolve issues
- Resolved customer issues over phone with 75+ customers daily
- Recorded actions taken, issues resolved and account information to effectively manage customer accounts.
- Maintained productivity and quality standards at all times.
- Accepted payments and updated accounts with latest information.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Williams-Sonoma
04.2024 - Current
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved accounting, service and delivery concerns.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
Healthcare/Visit Success Specialist
Papa Inc
03.2022 - 01.2024
- Making outbound calls to members to confirm visit and time and tasks
- Finding a Pal for members that need assistants with different tasks
- Making sure visits are filled with a Pal
- Ensuring Pal completed the visit
- Document members and Pal accounts
- Setting up Transportation as requested.
- Followed all company policies and procedures to deliver quality work.
- Monitored industry trends to adapt strategies accordingly.
- Generated reports detailing findings and recommendations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Education
GED PROGRAM -
Atlanta Technical College
05.2014
Skills
- Microsoft Office
- Excel
- Word
- Professionally processed 80 calls per day, providing information and service to ensure customer satisfaction
- Establishing Rapport with Clients
- Customer Support
- Telemarketing
- Cold Calling
- Data Collection
- Call Center Operations
- Adaptability and Flexibility
- Chat Support
Communication Skills
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Leadership Experience
- FBLA- Future Business Leadership of America
- Culinary Arts Program
- Debate Club
References
- Dayshea royster, 229.319.4064
- Audrey Myricks, 828.999.7978
Timeline
Customer Service Representative
Williams-Sonoma
04.2024 - Current
Healthcare/Visit Success Specialist
Papa Inc
03.2022 - 01.2024
telephone interviewer
GDCC West LLC
CRS-Customer Service Representative
Dialog Direct
GED PROGRAM -
Atlanta Technical College
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