Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kierra Montanez

Cary,NC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

EMT

Wake County EMS
09.2023 - 07.2024
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Maintained a clean and organized ambulance, ensuring optimal readiness for emergency calls.
  • Managed inventory of medical supplies, ensuring adequate stock levels for effective emergency response.
  • Upheld legal compliance standards by adhering to established protocols regarding documentation, treatment procedures, and communication practices within the EMS system.
  • Increased patient comfort during transport by providing compassionate care and addressing individual needs.
  • Ensured patient safety by properly utilizing immobilization devices and administering appropriate treatments.
  • Facilitated timely patient transfers to specialized facilities for advanced care when necessary.

Shift Supervisor Trainee

CVS
09.2022 - 09.2023
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Monitored workflow to improve employee time management and increase productivity.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Achieved results by working with staff to meet established targets.
  • Cultivated professional working relationships with peers and supervisors.
  • Troubleshot equipment to reduce service calls and downtime.
  • Built relationships with customers and managed accounts to drive revenue and profit.

Manager

Chipotle
01.2019 - 10.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Developed and maintained relationships with customers and suppliers through account development.

Server

Glenaire Retirement Community
01.2017 - 01.2019
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Education

EMT Certification - Emergency Medical Technician

Wake Technical Community College
Raleigh, NC
05.2023

High School Diploma -

Cary High School
Cary, NC
06.2020

Skills

  • POS Transactions
  • Motivational Leadership
  • Closing Procedures
  • Shift Checklists
  • Financial Management
  • Scene Safety
  • First Aid
  • Vital signs monitoring
  • Emergency medical care
  • Basic Life Support
  • Pre-hospital Care
  • Patient Assessments

Certification

  • EMT - Certified Emergency Medical Technician
  • First Aid/CPR Certified

Timeline

EMT

Wake County EMS
09.2023 - 07.2024

Shift Supervisor Trainee

CVS
09.2022 - 09.2023

Manager

Chipotle
01.2019 - 10.2021

Server

Glenaire Retirement Community
01.2017 - 01.2019

EMT Certification - Emergency Medical Technician

Wake Technical Community College

High School Diploma -

Cary High School

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Kierra Montanez