Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kierra Murphy

Palm Bay,FL

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Delivery Driver

Instacart Shoppers
01.2022 - Current
  • Delivers packages to customer doorsteps and business offices.
  • Completes on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operates vehicle safely in highly congested areas with no traffic violations.

Assistant Operations Manager

Surterra Wellness
02.2023 - 11.2023
  • Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
  • Improved communication within the team through regular meetings, updates, and open channels of communication.
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
  • Communicated with customers to assess satisfaction with products and services received.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.

General Manager

Pollo Tropical
11.2020 - 02.2023
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.

Manager

Steak N Shake
01.2015 - 12.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Education

Business Management

Devry University
Orlando, FL
12.2027

Skills

  • Positive Attitude
  • Customer Service
  • Valid Driver's License
  • Teamwork and Collaboration
  • Proficient in Microsoft Office and Excell

Certification

ServSafe Certificate

Timeline

Assistant Operations Manager

Surterra Wellness
02.2023 - 11.2023

Delivery Driver

Instacart Shoppers
01.2022 - Current

General Manager

Pollo Tropical
11.2020 - 02.2023

Manager

Steak N Shake
01.2015 - 12.2020

Business Management

Devry University

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Kierra Murphy