Kierra Murphy
Elgin ,SC
Summary
To be an ideal manager that handles multiple responsibilities simultaneously while providing exceptional customer service; yet, reliable and friendly, passionate about helping customers while providing and mastering new concept and skills Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Team Lead- Eligibility Specialists
DHHS
10.2023 - Current
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Resolved discrepancies with client applications to verify eligibility.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
Manager
JDs Fashion
07.2012 - 12.2023
- Advises customers on product knowledge and upselling techniques while handling visual merchandising responsibilities.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Office Assistant
McClerklin Electrical Services
02.2021 - 03.2023
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Weekly Payroll
Shift leader
Taco Bell
08.2008 - 06.2012
- Closed out end-of-shift paperwork, including clearing/register closure.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Associate Of Business Administration - Business Administration And Management
Central Carolina Technical College
Sumter, SCHIGH SCHOOL DIPLOMA - undefined
LUGOFF-ELGIN HIGH SCHOOL
ELGIN, SC2010
Skills
- Skills & Abilities
- Communication skills:
- Very Articulate; provides exceptional customer service; adapt problem solving traits tackles issues head-on Manages multiple tasks; prioritizes tasks based on importance/time Outstanding planning and organizing skills Great Leadership and managing prowess; People oriented, Proficient with Microsoft Word
- Team Leadership
- Lead Generation
- Staff Management
- Sales and Marketing
- Time Management
- Employee Training
- Managing Cash Register
- Complex Problem-Solving
- Scheduling and Coordinating
Certification
- Licensed Real Estate Agent
Timeline
Team Lead- Eligibility Specialists
DHHS
10.2023 - Current
Office Assistant
McClerklin Electrical Services
02.2021 - 03.2023
Manager
JDs Fashion
07.2012 - 12.2023
Shift leader
Taco Bell
08.2008 - 06.2012
HIGH SCHOOL DIPLOMA - undefined
LUGOFF-ELGIN HIGH SCHOOL
Associate Of Business Administration - Business Administration And Management
Central Carolina Technical College
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