Kierra Nelson
Birmingham,AL
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
7
7
years of professional experience
Work History
Personal Banker III, Women's ERG Ambassador
Cadence Bank
07.2022 - Current
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Improved office efficiency by implementing new filing systems and document management processes.
- Consistently met deadlines for reporting requirements, adhering to strict regulatory timelines.
- Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
Financial Relationship Specialist, BSL
Regions Bank
08.2017 - 03.2021
- Enhanced client relationships by providing personalized financial solutions and recommendations.
- Managed the daily operations of the branch, ensuring smooth workflow and optimal performance.
- Strengthened relationships with customers through proactive communication and tailored financial advice.
- Developed strategic plans for branch growth, leading to increased revenue and market share.
- Analyzed financial reports to identify trends, uncovering areas for improvement in branch performance.
- Supervised Teller line and trained new associates
Education
Bachelor of Science - Psychology
Southern New Hampshire University
Manchester, NH09.2025
Skills
- Computer Literacy
- Microsoft & Outlook Proficiency
- Multitasking
- Employee Training
- Event Planning
- Task Prioritization
- Project Oversight
- Attention to Detail
- Time Management
- POS Systems
- Supply Ordering
- DocuSign
Timeline
Personal Banker III, Women's ERG Ambassador
Cadence Bank
07.2022 - Current
Financial Relationship Specialist, BSL
Regions Bank
08.2017 - 03.2021
Bachelor of Science - Psychology
Southern New Hampshire University
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