Kierra Nelson
Valdosta,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Answering Service Representative
BPO American
06.2022 - 10.2022
- Take answering service calls on behalf of different companies.
- Family Practice and Counseling Network : Schedule patient appointments for labs, adult/child physicals, follow ups, family planning, GYN appointments, podiatry, etc
- Submit phone notes for referrals, medication refills, transfers, requests for medical records.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 60 customers each day.
- Accepted payments and updated accounts with latest information.
- Provided information about company products and services, and capitalized on upsell opportunities.
- Responded to customer requests for products, services, and company information.
Assistant Teacher
Kuddles And Huggs Learning Academy
09.2021 - 03.2022
- Supervised recess, lunch and daily student intake and dismissal.
- Monitored and reported student progress and development, offering mentoring as needed.
- Helped with creation of age-appropriate activities to keep children positively engaged.
- Read and told stories to promote and support overall language development.
- Established positive relationships with parent to collaboratively promote child's wellbeing.
Retail Team Member
Panera Bread
06.2021 - 09.2021
- Make sandwiches, salads, barista drinks.
- Clean the dining room as well as wash dishes.
- Increased sales and customer satisfaction through personalized servicing.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
Customer Service Representative
eLead1ONE
09.2019 - 06.2021
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
Catering Assistant
Sheryl's Catering Service
05.2016 - 04.2021
- Delivered catered food and supplies to facility for on-time set-up.
- Inspected catering equipment and utensils regularly to manage wear and tear.
- Cleaned and maintained work areas, equipment and utensils.
- Provided friendly, courteous service to create memorable moments for guests.
- Assisted in setting up and breaking down kitchen stations.
- Maintained high personal grooming standards and uniform presentation.
- Cleaned and organized kitchen stations to promote team efficiency.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Removed trash and cleaned kitchen garbage containers.
- Followed food safety practices and sanitation guidelines.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
Education
In Progress - Culinary Arts
Auguste Escoffier School of Culinary Arts
Boulder, CO07.2024
High School Diploma -
Valdosta High School
Valdosta, GA05.2017
Skills
- Persuasion
- Microsoft Outlook
- High-Volume Environments
- Calm and Professional Under Pressure
- Customer Support
- Warm and Friendly
- Telephone Orders
- Emergency Call Support
- Clerical Support
- Data Entry
- Patient Information
- Billing Procedures
Timeline
Answering Service Representative
BPO American
06.2022 - 10.2022
Assistant Teacher
Kuddles And Huggs Learning Academy
09.2021 - 03.2022
Retail Team Member
Panera Bread
06.2021 - 09.2021
Customer Service Representative
eLead1ONE
09.2019 - 06.2021
Catering Assistant
Sheryl's Catering Service
05.2016 - 04.2021
In Progress - Culinary Arts
Auguste Escoffier School of Culinary Arts
High School Diploma -
Valdosta High School
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