Kierra Newell
Addison,Texas
Summary
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Cash Office Clerk
Tom Thumb
11.2021 - 03.2023
- In this position, I perform all standard duties in a timely and professional manner
- It is a requirement to oversee routine monetary matters in regards to designated assignments
- Also, I record vouchers and tax-exempt transactions following proper procedures and protocols required to do so
- It is vital that I dedicate multi-tasking skills to loss prevention while performing daily responsibilities.
- Handled day-to-day accounting processes to drive financial accuracy.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
Work From Home Customer Service Agent
Walmart.com
08.2021 - 11.2022
- This position required focused and responsible employees to ensure customer satisfaction on all levels
- I met inbound callers needs regarding said products; while offering assistance to others via chat and email communications
- Lastly, processing applications for product demand proved vital in this role of employment.
- Answered inbound customer queries according to internal policies, meeting concerns and resolving questions.
- Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity.
Client Support Representative
CVS
01.2020 - 07.2021
- Timely performance was necessary in this field of work
- Providing the guest with memorable and prompt service were the typical focuses here
- Also, I followed safety, sanitation and food safety regulations in all manners while answering any questions presented by consumers
- This required memorization of food and drink menus.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Interacted with team members across departments to research and resolve customer issues.
Guest Service Associate
Extended Stay America
02.2017 - 11.2019
- Creating a friendly rapport with customers while providing stellar services were two significant non-negotiables while employed with this company
- Here, I expounded on regulations to inform guests of procedures and expectations while providing attention to special requests of those guests
- Down time presented a chance to tidy the check-in area, ultimately maintaining quality appearance for visitors at all times.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
Education
High School Diploma -
Ridgeland High School
Ridgeland, MsAA - undefined
Holmes Community College
Ridgeland, MsSkills
- Customer Preferences
- Customer Loyalty
- Service Minded
- Accurate Recordkeeping
- Sales Documentation
- Operational Efficiency
- Business Development Understanding
- Schedule Mastery
- Calm and Professional Under Pressure
- Plates Presentation
- Microsoft Word
- Active Listening
Additional Information
- AWARDS , Best Performance Awards Employee of the Month Recognitions
Timeline
Cash Office Clerk
Tom Thumb
11.2021 - 03.2023
Work From Home Customer Service Agent
Walmart.com
08.2021 - 11.2022
Client Support Representative
CVS
01.2020 - 07.2021
Guest Service Associate
Extended Stay America
02.2017 - 11.2019
High School Diploma -
Ridgeland High School
AA - undefined
Holmes Community College
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