Kierra Ortiz
Wilmington,DE
Summary
Secure a responsible career opportunity to fully utilize my skills and education while making a significant contribution to the success of the company.
Overview
6
6
years of professional experience
Work History
Medical Administrative
AdvanceXing Pain & Rehabilitation
Wilmington, DE
04.2024 - Current
- Reached out to patients day before scheduled appointments to confirm times and instructions.
- Documented and responded to incoming correspondences to address questions.
- Organized, distributed and replenished office supplies to keep department running efficiently.
- Answered phone calls to provide assistance, information, and medical personnel access.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Maintained current, organized, and efficient office inventories.
- Maintained a filing system for patient records and physician orders.
- Greeted patients, verified insurance coverage and collected copayments.
Surgical Scheduler
Capeolo Globale
Wilmington, DE
12.2023 - 03.2024
- Negotiates with Physician's offices and ED personnel for dates and times to accommodate their requests for scheduling procedures
- Utilizes competently SurgiNet software in capturing patient information and completing designated fields for accurate transmission and use by Admitting, Bed Control and PEP Departments for positive outcomes in patient care
- Demonstrates computer skills needed with software utilized in the Perioperative Services to include SurgiNet Billing/Scheduling Systems
- Professional telephone etiquette and centralized call office for all incoming Operating
- Works with Physician's office staff, PCC and anesthesia in addressing and scheduling special requests for specific dates and times or requests to start earlier or later than originally scheduled.
Scheduler
Radnet Radiology
Newark , DE
11.2022 - 12.2023
- Displays excellent communication skills and telephone etiquette
- Answers incoming calls in a courteous and professional manner - identifies self and company
- Places calls to referring physicians for patients expressing difficulty with scheduling
- Maintains self-control when dealing with difficult patients and or situations
- Identifies patients with special needs and shows care and compassion
- Maintains good rapport with referring physicians, secretaries and clinical site staff
- Enters accurate information in RIS for appointment scheduling, rescheduling, cancellation and comment entry
- Updates account information at the point of scheduling
- Properly schedules all procedures
- Utilizes RIS filter screens to answer questions associated with insurance, procedures and preps
- Communicates and interacts with all departments effectively and professionally
- Meets incoming call volume quota
- Pre-Registers, faxes reports, scans documents, inputs clinical data as needed for appointment and requests films as needed
- Other duties as assigned.
Customer Service Rep.
Horizon Services Inc.
Newark, DE
02.2021 - 11.2022
- Log and keep accurate records of customer complaints
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Responding promptly to customer inquiries
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Knowing our products inside and out so that you can answer questions
- Processing orders, forms, applications, and requests
- Keeping records of customer interactions, transactions, comments, and complaints
- Communicating and coordinating with colleagues as necessary
- Providing feedback on the efficiency of the customer service process
- Managing a team of junior customer service representatives.
Patient Screener
Wilmington VA Center
Wilmington, DE
08.2020 - 04.2021
- Greet Patient and Visitors
- Obtain Patient and Visitors Temperature
- Ask Required CDC Screening Questions To Determine If Individual Is Clear And Safe To Enter
- Follow Established Protocols For Covid-19 Screening and The Covid-19 CDC Guidelines
- Ensure That Anyone Entering The Facility Is Properly Maske, And Distribute A Maske To Those Not Wearing One
- Provide Wheelchair And Give Directions If Needed By Patients/Visitors
- Directs Patients Into The Patient Registration Area
- Assist Patient With Any Needs That May Arise
- OSHA and HIPPA Compliance
- Answer Phone Calls Regarding Covid-19.
Front Desk Agent
Embassy Suites
Newark, DE
04.2018 - 03.2020
- Greet, check in, check out customer
- Assign rooms, informed them of any specials offered by the hotel
- Provide the proper information about the hotel and the surrounding area
- Process cash and credit card payments
- Monitor visitor access to maintain security awareness
- Maintain a proper relation satisfaction
- Organized transport services for guests at their request
- Manage online booking
- Assist third party companies with bookings
- Give Customers Information about our meeting spaces.
Education
High School Diploma -
Alexis I Dipont High School
Wilmington, DE06-2018
Skills
- Strong ability to work as part of a team
- Detail & creative critical thinking
- Self-motivated in decision making and solving complex problems
- Ability to multi-task, effective research, & planning
- Inbound/outbound calling
- Problem Solving
- Active Listening
- Written/ Oral Communication
- Critical thinking
Timeline
Medical Administrative
AdvanceXing Pain & Rehabilitation
04.2024 - Current
Surgical Scheduler
Capeolo Globale
12.2023 - 03.2024
Scheduler
Radnet Radiology
11.2022 - 12.2023
Customer Service Rep.
Horizon Services Inc.
02.2021 - 11.2022
Patient Screener
Wilmington VA Center
08.2020 - 04.2021
Front Desk Agent
Embassy Suites
04.2018 - 03.2020
High School Diploma -
Alexis I Dipont High School
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