KIERRA OVERBEY

Company Overview:

Amazon is one of the world's largest e-commerce and technology companies, known for its commitment to customer satisfaction and innovation. We operate a network of fulfillment centers worldwide, where associates play a crucial role in ensuring that millions of customers receive their orders accurately and on time.

Position Summary:

As an Amazon Fulfillment Center Associate, it was essential being responsible for ensuring the efficient and accurate processing of customer orders. I worked in a dynamic, fast-paced environment, collaborating with a diverse team to meet daily targets and uphold Amazon's commitment to customer service excellence.

Key Responsibilities:

1. Order Processing:

- Receive, pick, pack, and ship customer orders with precision and speed.

- Utilize handheld devices and warehouse management systems to locate and process orders.

2. Quality Control:

- Inspect products for defects, ensuring that customers receive high-quality items.

- Properly label and package orders to prevent damage during transit.

3. Inventory Management:

- Assist in receiving, storing, and organizing incoming inventory.

- Perform regular cycle counts and inventory checks to maintain accurate stock levels.

4. Safety and Compliance:

- Adhere to safety guidelines and procedures to maintain a safe working environment.

- Follow all Amazon policies and procedures, including those related to attendance and punctuality.

5. Team Collaboration:

- Collaborate with colleagues and supervisors to achieve daily production goals.

- Communicate effectively to resolve issues and provide feedback on process improvements.

6. Efficiency and Productivity:

- Continuously seek ways to improve work processes and productivity.

- Strive to meet or exceed performance metrics and targets.

7. Equipment Operation:

- Operate various types of material handling equipment, such as forklifts or pallet jacks (if required).

8. Housekeeping:

- Maintain a clean and organized work area, adhering to 5S principles.

As a receptionist at Women's Hair Care, I have played a pivotal role in ensuring efficient operations and delivering exceptional customer service. My responsibilities encompass a wide range of tasks, from managing the front desk to providing administrative support to various departments. Here is a detailed breakdown of my work experience:

1. Front Desk Management:

- Greet and welcome visitors, clients, and employees with a warm and professional demeanor.

- Answer and route incoming calls promptly, ensuring that callers receive accurate information or are directed to the appropriate person or department.

- Maintain a clean and organized reception area, creating a positive first impression for anyone entering the office.

2. Appointment Scheduling:

- Schedule appointments and meetings for executives and other team members, using digital calendars and scheduling software.

- Send timely reminders to staff and clients, reducing the likelihood of missed appointments.

3. Mail and Package Handling:

- Receive and distribute incoming mail and packages, ensuring timely delivery to recipients.

- Prepare outgoing mail and packages, maintaining postage records.

4. Administrative Support:

- Assist various departments with administrative tasks, such as data entry, document preparation, and filing.

- Manage office supplies inventory, restocking as needed, and submitting purchase orders.

5. Communication Skills:

- Effectively communicate with clients, employees, and vendors both in person and via phone and email, addressing inquiries and concerns promptly.

- Handle difficult or irate individuals diplomatically, maintaining a professional and courteous demeanor.

Skills:

1. Customer Service: Exceptional interpersonal skills, providing a positive and welcoming experience for visitors and callers.

2. Communication: Strong verbal and written communication skills, with the ability to convey information clearly and professionally.

3. Organization: Excellent organizational skills, demonstrated by efficient appointment scheduling, mail handling, and office supply management.

4. Technology Proficiency: Proficient in using various office software, including Microsoft Office Suite and scheduling tools, and quick to adapt to new technologies and software systems.

5. Multitasking: Proven ability to handle multiple tasks simultaneously while maintaining accuracy and attention to detail.

6. Problem Solving: Capable of resolving issues and conflicts calmly and effectively, ensuring client and employee satisfaction.

7. Professionalism: Consistently maintain a polished and professional appearance and demeanor, representing the company positively.

8. Adaptability: Quickly adapt to changing work environments, procedures, and priorities to meet organizational needs.

9. Confidentiality: Maintain the highest level of confidentiality when handling sensitive information and documents.

10. Time Management: Efficiently manage time and prioritize tasks to ensure smooth office operations.

By leveraging these skills and my extensive work experience, I have contributed to creating a welcoming and organized reception environment while facilitating effective communication within the company.