Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Personal Information
Ethnicity
Timeline
Generic

Kierra Peterson

Columbus

Summary

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

19
19
years of professional experience

Work History

Tax Expert (seasonal)

Fusion CX
04.2025 - 05.2025
  • Assisted members with their tax preparation using TurboTax products, which empowered them to confidently file their own taxes.
  • Provided clear guidance on tax software features, helping users maximize their deductions and credits effectively.
  • Addressed and resolved user inquiries, ensuring a smooth and efficient tax filing experience for all participants.
  • Developed helpful resources and tips for members, which improved their understanding of tax processes and led to higher satisfaction ratings.
  • Collaborated with team members to share best practices, contributing to a more cohesive support environment that enhanced overall service quality.
  • Conducted research on current trends in taxation law to stay up-to-date with changes.
  • Assisted clients in responding to IRS notices of deficiency or audit findings.
  • Prepared and reviewed tax returns for individuals, partnerships, corporations and trusts.
  • Advised clients on the best strategies for filing their taxes efficiently and legally.
  • Compiled data from clients to accurately complete tax forms.
  • Explained complex tax regulations in an easy-to-understand manner for clients' understanding.
  • Assisted customers with any questions they had about their taxes or filing status.
  • Researched federal, state, and local laws to ensure compliance with regulations.
  • Worked closely with other departments within the company to ensure accuracy of data entry into system databases.
  • Evaluated financial situations of individual taxpayers and businesses to determine appropriate actions for reducing taxes owed or increasing refunds due.

Sakes (part-time)

Waffle House
Columbus
05.2024 - 01.2025
  • Demonstrated strong communication skills while taking orders accurately and efficiently, which contributed to a smoother dining experience for customers.
  • Proactively addressed customer concerns and resolved any issues that arose, helping maintain a positive atmosphere and encourage repeat business.
  • Handled cash transactions and processed payments using system-based payment software programs, ensuring accuracy and security in all financial dealings.
  • Collaborated with kitchen staff and fellow servers to ensure accurate order operations, which facilitated timely service and enhanced overall customer satisfaction.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Recognized by management for providing exceptional customer service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Worked effectively in team environments to make the workplace more productive.

Customer Service Representative (part-time)

Circle K
Columbus
08.2023 - 03.2024
  • Managed front register operations, ensuring efficient greeting of visitors and completing sales, which helped create a welcoming atmosphere for customers.
  • Engaged with diverse individuals, demonstrating patience and empathy while resolving problems, which contributed to a positive customer experience and increased satisfaction.
  • Handled multiple sales transactions daily, ensuring accuracy and speed, which helped maintain a smooth workflow during busy periods.
  • Completed daily forms for fridge temperatures, cooler temperatures, and sanitation, which ensured compliance with health and safety standards.
  • Responsible for opening and closing shift sales for the front register, which involved maintaining accurate cash handling and reporting practices.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Developed positive relationships with customers through friendly interactions.
  • Identified opportunities for upselling additional products or services based on customer needs.

Housekeeping (part-time)

Microtel By Wyndham Columbus/Fort Beginning
Columbus
03.2023 - 06.2023
  • Managed room services efficiently, ensuring that all guest rooms were cleaned and prepared for new arrivals, which contributed to an overall positive guest experience.
  • Cleaned various areas, including vents, floors, bathrooms, desks, televisions, telephones, and trash cans, which helped maintain a high standard of cleanliness throughout the hotel.
  • Removed used bedding and replaced it with fresh linens, ensuring that each guest enjoyed a comfortable and welcoming environment during their stay.
  • Sanitized rooms thoroughly for the next guest, which played a key role in promoting health and safety standards within the hotel.
  • Provided excellent customer service to staying guests, utilizing professionalism, patience, and courtesy to enhance their overall satisfaction and encourage repeat visits.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked effectively in team environments to make the workplace more productive.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Customer Service Representative (full-time)

Tsys
Columbus
10.2022 - 03.2023
  • Oversee the Customer Relationship Management (CRM) software to effectively collect and manage member information.
  • Ensure the provision of precise billing information and facilitate account payment transactions through a system-based software program.
  • Execute requests for account closures, replacement card orders, and credit line increases with efficiency and accuracy.
  • Actively promote new services available on our website to all customers, enhancing their understanding and engagement.
  • Participate in the onboarding training program to continuously develop and refine skills.
  • Conduct inquiries regarding potential account theft in collaboration with the Department of Fraud.
  • Safeguard the security and privacy of client and patient relationships, adhering to best practice protocols.
  • Provided accurate information about products and services to customers.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Technical Support (full-time)

Kelly Services
04.2015 - 07.2015
  • Address and resolve issues related to clients’ purchased products, including iPhone, iPad, Apple Television, and Mac computers.
  • Schedule appointments for technical issues that cannot be resolved during the initial contact.
  • Collaborate with the Customer Service Department to address customer concerns arising from misreported inquiries via the automated answering system.
  • Utilize the online training platform to effectively troubleshoot technical issues with equipment.
  • Implement a customer feedback system aimed at improving customer service quality.

Customer service representative (full-time)

Blue Cross Blue Shield of Georgia
Columbus
08.2014 - 01.2015
  • Facilitate inbound calls to address inquiries related to health policies.
  • Generate service requests and efficiently process billing payments for health policies utilizing the company’s designated payment software.
  • Participate in weekly statistics meetings aimed at enhancing call control, handling, and resolution techniques.
  • Coordinate communication between vendors, pharmacies, and medical professionals with claims teams to effectively resolve account discrepancies.

Dispatcher (full-time)

Road America
Columbus
11.2012 - 11.2014
  • Provide on-duty towing services for clients requiring roadside assistance.
  • Effectively manage incoming call volume while consistently meeting daily targets set by the team lead and floor supervisors.
  • Gather all necessary incident reports to address special accommodations as needed.
  • Assigned drivers to appropriate routes based on customer needs.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Interacted with local law enforcement agencies when responding to incidents in progress.
  • Created daily reports detailing response times, call volumes, and other pertinent information.
  • Updated records of driver locations, delays, and cancellations.

Cashier (part-time)

Walmart Super Center
Columbus
05.2010 - 11.2012
  • Oversee cash register operations, warmly welcome customers, and drive sales performance.
  • Deliver exemplary hospitality through friendly and courteous customer service.

Drive-thru Cashier (part-time)

Steak n Shake
Columbus
03.2008 - 07.2008
  • Order Management by welcoming customers warmly, attentively listen to their orders, and accurately input all details into the system.
  • Transaction Processing by efficiently managing payments through cash, credit card, or mobile payment methods, ensuring to provide change or receipts as needed.
  • Order Execution of all orders are accurate and complete prior to delivery to customers.
  • Customer Engagement deliver courteous and effective service by addressing inquiries and resolving any customer concerns promptly.
  • Compliance with Food Safety Standards requiring following food safety and sanitation protocols to ensure customer health and safety.
  • Uphold a rapid and efficient workflow, especially during busy periods.
  • Manage cash and card transactions precisely, and ensure the cash drawer is balanced at the conclusion of each shift using financial transaction accuracy.
  • Supply Management of essential items in the drive-thru area to support operational efficiency.
  • Restocked inventory when necessary to maintain sufficient levels at the front counter area.
  • Utilized computer system to track sales data for daily reports.
  • Ensured compliance with all health regulations related to food handling practices.
  • Completed end-of-shift tasks such as counting money in register drawers and reconciling transactions with receipts.
  • Worked nights, weekends, and holidays, and maintained calm, pleasant demeanor.

Cashier (part-time)

KFC/Long John Silver
Columbus
05.2006 - 02.2007
  • Greeted customers and answered any questions they had about the store's products and services.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Ensured compliance with all safety regulations within the store environment.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Resolved customer complaints professionally in accordance with company policy.
  • Answered customer inquiries regarding store policies and procedures.
  • Issued receipts, refunds, credits or change due to customers.
  • Followed company security procedures for handling large sums of money.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.

Education

Dental - Science

Miller-Motte Technical College
Columbus, GA, United States
08.2018

High School Diploma -

G.W. Carver High School
Columbus, GA, United States
05.2008

Skills

  • Tax preparation
  • TurboTax software
  • Data compilation
  • Customer service
  • IRS communication
  • Deductions and credits
  • Team collaboration
  • Financial evaluation
  • Problem solving
  • Regulatory compliance
  • Technical troubleshooting
  • Customer relationship management
  • Data entry
  • Product knowledge
  • Interpersonal communication
  • Conflict resolution
  • Billing management
  • Attention to detail
  • Empathy and patience
  • Active listening
  • Courteous demeanor
  • Positive and professional
  • Customer satisfaction measurement
  • Call center operations
  • Cultural awareness
  • Sales expertise
  • Complaint resolution
  • Call management
  • Punctuality and reliability
  • Tax law research
  • Effective communication
  • Time management
  • Client advisement
  • Document preparation
  • Data inputting
  • Verbal/written communication

Hobbies and Interests

  • Exploring amazing travel locations
  • Getting lost in a good book
  • Capturing family moments
  • Feeling the music
  • Sport tournaments
  • Traveling with family
  • Celebrating holidays/birthdays
  • Online shopping
  • Day planning

Personal Information

Gender: Female

Ethnicity

African American

Timeline

Tax Expert (seasonal)

Fusion CX
04.2025 - 05.2025

Sakes (part-time)

Waffle House
05.2024 - 01.2025

Customer Service Representative (part-time)

Circle K
08.2023 - 03.2024

Housekeeping (part-time)

Microtel By Wyndham Columbus/Fort Beginning
03.2023 - 06.2023

Customer Service Representative (full-time)

Tsys
10.2022 - 03.2023

Technical Support (full-time)

Kelly Services
04.2015 - 07.2015

Customer service representative (full-time)

Blue Cross Blue Shield of Georgia
08.2014 - 01.2015

Dispatcher (full-time)

Road America
11.2012 - 11.2014

Cashier (part-time)

Walmart Super Center
05.2010 - 11.2012

Drive-thru Cashier (part-time)

Steak n Shake
03.2008 - 07.2008

Cashier (part-time)

KFC/Long John Silver
05.2006 - 02.2007

Dental - Science

Miller-Motte Technical College

High School Diploma -

G.W. Carver High School

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