Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kierra Petite

Humble,USA

Summary

Focused student with knowledge of food sanitation and safety, customer satisfaction, and telephone etiquette. Aiming to leverage my abilities to successfully fill the vacancy on your team. Frequently praised as diligent by my peers, I can be relied upon to help your team achieve its goals. Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience. Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success. Customer-focused professional with proven track record of exceeding customer expectations and providing exceptional service. Excellent communication skills, with the ability to quickly develop rapport with customers and resolve complex service issues. Skilled in using CRM and help desk software to effectively manage customer accounts, troubleshoot technical issues, and resolve escalated customer complaints. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

10
10
years of professional experience

Work History

Apartment Locator

Connexus Resurces
07.2024 - 04.2025
  • Built strong relationships with property managers to ensure access to the best apartment listings for clients.
  • Saved clients time by conducting thorough research on potential apartments, including amenities, pricing, and availability.
  • Mentored new apartment locators providing training and guidance on best practices leading to their improved performance within first three months.
  • Collaborated with marketing team to develop targeted campaigns that increased lead generation and conversion rates.

Pharmacy Customer Service Representative

Foundever Operations
01.2024 - 08.2024
  • Demonstrated adaptability through cross-training in various roles within the pharmacy setting to better serve customers as needed.
  • Assisted customers in navigating insurance claims, resulting in fewer denials and improved coverage understanding.
  • Collaborated with pharmacists to resolve drug therapy issues, optimizing patients'' overall health outcomes.
  • Ensured regulatory compliance by diligently adhering to pharmacy policies, procedures, and applicable laws during daily operations.

Dietary Cook

Crimson Health and wellness
05.2023 - 02.2024
  • Enhanced kitchen efficiency by implementing standardized recipes and portion control guidelines.
  • Achieved cost savings through careful ingredient selection, bulk purchasing, and minimizing waste.
  • Streamlined food production processes by organizing workstations and utilizing time-saving techniques.
  • Improved patient satisfaction by tailoring meal plans according to dietary needs and preferences.
  • Kept accurate records of patient dietary information for reference during meal planning and preparation stages.
  • Assisted in menu planning, incorporating seasonal ingredients for optimal taste and nutritional value.

Customer service agent

Burnett specialist-Vericast
02.2021 - 05.2023
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Processed customer transactions promptly, minimizing wait times.
  • Provided customer records, account statements and copies of checks.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Monitored and reported suspicious activity in line with bank security policies.

Customer service health care agent

Sagility Health care insurance
08.2019 - 01.2021
  • Enhanced member satisfaction with accurate and timely processing of Medicare applications.
  • Streamlined the Medicare enrollment process by effectively managing and organizing application documentation.
  • Provided exceptional customer service during application submission, addressing any concerns or issues promptly and professionally.
  • Delivered prompt resolution for member inquiries regarding their Medicare enrollment status, providing clear and concise information.
  • Maintained strict confidentiality of member information, adhering to HIPAA guidelines and company privacy policies.
  • Assisted clients with completion of applications and paperwork.

Dietary Aide

Cura Hospitality Llc
06.2019 - 01.2020
  • Ensured compliance with departmental policies and procedures, local regulations and state and federal laws governing food production and sanitation
  • Planned special events such as banquets or holiday dinners; coordinated activities with other departments
  • Performed daily inspections of equipment such as ovens, grills, freezers, refrigerators, ensuring they are clean and functioning correctly
  • Utilized cost-control techniques to maintain profitability for the organization.

CNA

Natchitoches Parish Hospital
09.2018 - 04.2019
  • Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks
  • Completed daily documentation and charts regarding patient care and input reports into practice databases
  • Prepared residents for meals and assisted with feeding
  • Measured patient vital signs, recording body temperature, blood pressure, and heart rate
  • Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information
  • Followed safety procedures when handling hazardous materials and operating equipment.

Customer Service Representative

Apple One
03.2017 - 04.2018
  • Assisted with developing data entry processes.
  • Created and maintained data entry logs to track data entry activities.
  • Completed accurate and timely data entry.
  • Developed and implemented data entry operations.
  • Completed data entry for currency transactions.
  • Completed time-sensitive data entry requests.
  • Performed data entry, filing, copying and faxing.
  • Followed data entry protocols, rules and regulations.
  • Utilized techniques for increasing data entry speed.
  • Completed recordkeeping, filing and data entry duties.
  • Completed business correspondence, transcription, and data entry.

Assembly worker

Alliance Compressor
12.2016 - 08.2017
  • Identified defective parts or assemblies and reported them to the supervisor
  • Loaded and unloaded material from machines during assembly processes.

Sales Associate

Avantive Solution
01.2015 - 10.2016
  • Greeted customers warmly and offered assistance
  • Helped customers find and select products
  • Kept work area clean, organized and free of clutter at all times
  • Performed cleaning tasks, keeping store neat and organized
  • Assisted customers with product selection to ensure customer satisfaction
  • Operated cash register and POS to handle purchases, refunds, and exchanges for customers
  • Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.

Education

High School Diploma -

Natchitoches central High
LA, LA
05.2014

Skills

  • Data Entry
  • Paperwork Processing
  • Scheduling
  • Appointment Scheduling
  • Money handling abilities
  • Customer service
  • Call center customer service
  • Written and oral communication
  • Call center operations

Timeline

Apartment Locator

Connexus Resurces
07.2024 - 04.2025

Pharmacy Customer Service Representative

Foundever Operations
01.2024 - 08.2024

Dietary Cook

Crimson Health and wellness
05.2023 - 02.2024

Customer service agent

Burnett specialist-Vericast
02.2021 - 05.2023

Customer service health care agent

Sagility Health care insurance
08.2019 - 01.2021

Dietary Aide

Cura Hospitality Llc
06.2019 - 01.2020

CNA

Natchitoches Parish Hospital
09.2018 - 04.2019

Customer Service Representative

Apple One
03.2017 - 04.2018

Assembly worker

Alliance Compressor
12.2016 - 08.2017

Sales Associate

Avantive Solution
01.2015 - 10.2016

High School Diploma -

Natchitoches central High
Kierra Petite