Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kierra Pointdujour

Miami,US

Summary

Proven track record of enhancing customer satisfaction and streamlining delivery processes at UBER EATS AND INSTACART, showcasing exceptional time management and positive attitude. Achieved significant improvements in efficiency and safety, leveraging expertise in local routes and teamwork. Demonstrated ability to exceed tight deadlines, ensuring quality service and reliability. Hardworking employee enthusiastic about learning different types of jobs inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

11
11
years of professional experience

Work History

Delivery Driver

UBER EATS AND INSTACART
12.2019 - 08.2024
  • Delivered packages to customer doorsteps and business offices.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Verified accuracy of all deliveries against order forms.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed on-time deliveries by choosing best and most efficient routes.

Work From Home Agent

Sitel
06.2019 - 07.2019
  • Adhered to company guidelines for quality assurance purposes, ensuring professionalism throughout all communications with clients.
  • Assessed customer issues and identified resources and tools to provide solid solutions with emphasis on minimizing customer effort.
  • Streamlined processes within the virtual workspace, improving productivity and efficiency among remote colleagues.
  • Developed relationships with customers and used product and process knowledge to provide unrivaled customer experiences.
  • Maintained a high level of confidentiality, protecting sensitive customer information while adhering to all data security protocols.
  • Established rapport with customers through active listening skills, empathy, and understanding of their needs or concerns.
  • Delivered exceptional verbal communication abilities during phone conversations or written correspondence with clients via email or chat platforms.

Crew Member

Waffle House
04.2018 - 05.2018
  • Took orders, prepared meals, and collected payments.
  • Worked front counter, drive-thru and other areas.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Worked well with teammates and accepted coaching from management team.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.

Community Child Care Worker

South Miami After School Program
12.2017 - 03.2018
  • Assisted children in building social skills through group activities and guided interactions, fostering a sense of community among peers.
  • Collaborated with multidisciplinary teams to provide comprehensive support for children with special needs, ensuring their successful integration into the program.
  • Successfully resolved conflicts between children using effective mediation strategies, promoting a peaceful atmosphere within the center.
  • Organized field trips and special events to enrich the learning experience for children while maintaining safety protocols at all times.
  • Managed daily operations such as scheduling staff shifts, tracking attendance, and maintaining inventory of supplies while staying within budget constraints.
  • Established a proactive approach to behavior management by anticipating potential issues and implementing preventative measures.
  • Continuously assessed program effectiveness through data analysis, leading to the implementation of innovative strategies that improved overall quality of care.
  • Mentored and supervised new staff members, providing guidance and support to promote their professional growth.
  • Reduced behavioral issues by implementing positive reinforcement techniques and promoting a structured environment.

Crew Member

Burger King
05.2014 - 07.2014
  • Took orders, prepared meals, and collected payments.
  • Worked front counter, drive-thru and other areas.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Childcare Worker

KIDS R US
06.2013 - 08.2013
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.

Education

High School Diploma -

SOUTH DADE HIGH SCHOOL
HOMESTEAD, FL
06.2017

Skills

  • Time Management
  • Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Heavy Lifting
  • Punctual and Reliable
  • Valid Driver's License
  • Time management skills
  • Local routes understanding

Timeline

Delivery Driver

UBER EATS AND INSTACART
12.2019 - 08.2024

Work From Home Agent

Sitel
06.2019 - 07.2019

Crew Member

Waffle House
04.2018 - 05.2018

Community Child Care Worker

South Miami After School Program
12.2017 - 03.2018

Crew Member

Burger King
05.2014 - 07.2014

Childcare Worker

KIDS R US
06.2013 - 08.2013

High School Diploma -

SOUTH DADE HIGH SCHOOL

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Kierra Pointdujour